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- Tasks: Help businesses thrive by solving customer challenges with the Planhat platform.
- Company: Dynamic tech company focused on customer success and innovative solutions.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Join a team that values innovation and offers excellent career progression.
- Why this job: Make a real impact by driving high-value outcomes for global revenue leaders.
- Qualifications: Experience in sales or customer success, managing enterprise clients, and technical product knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat.
Team: Our role is to understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform. When our clients are successful, so are we:
- Churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyse product usage patterns.
- Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, which kickstarts initiatives that help increase Net Revenue Retention by 7%.
- Five CS reps at a Fintech startup can handle 20% more clients because we’re streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers.
In short, we elicit the aims and pain points of global revenue leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.
Most of our Sr. Customer Success Managers today have:
- Succeeded in a ‘closing’ role, either in sales or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company.
- Demonstrated success in managing a portfolio of Enterprise customers.
- Owned the full enterprise lifecycle — from strategic guidance and complex project delivery through to six- or seven-figure renewals and expansion — across multi-stakeholder, executive-level relationships.
- Worked hands-on with a technical product, is smart, learns fast and can roll up their sleeves.
Enterprise Deployment Strategist - London employer: Planhat
Contact Detail:
Planhat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Deployment Strategist - London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We want you to show off your knowledge about Planhat and how it can solve customer problems. The more you know, the more confident you'll feel!
✨Tip Number 3
Practice your pitch! We suggest you rehearse how you’d explain your experience and how it relates to the role. Make sure to highlight your successes in managing enterprise customers and driving high-value outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our mission.
We think you need these skills to ace Enterprise Deployment Strategist - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Enterprise Deployment Strategist. Highlight your experience in managing enterprise customers and any success you've had in a closing role. We want to see how you can help us unlock value for our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for customer success and how you've tackled challenges in previous roles. Show us why you're the perfect fit for our team at StudySmarter.
Showcase Relevant Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes, like how you improved retention rates or streamlined processes. We love numbers that tell a story about your impact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Planhat
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Planhat and its capabilities. Understand how it can solve customer problems and drive value. Familiarise yourself with case studies or success stories that highlight how Planhat has helped other businesses.
✨Showcase Your Experience
Be ready to discuss your previous roles in sales or customer success, especially any experience with enterprise customers. Prepare specific examples of how you've managed complex projects or driven renewals and expansions. This will demonstrate your ability to handle the responsibilities of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and how they measure outcomes. This shows your genuine interest in the role and helps you understand if the company aligns with your values and career goals.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you’ve identified customer pain points and successfully addressed them. Be ready to discuss your thought process and the strategies you employed. This will illustrate your ability to elicit aims and drive high-value outcomes, which is crucial for this position.