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- Tasks: Help enterprise clients solve challenges and drive success using our innovative platform.
- Company: Join a fast-growing tech company with a dynamic and ambitious team.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Work in a vibrant London office with a culture of trust and innovation.
- Why this job: Make a real impact by transforming customer experiences and driving business outcomes.
- Qualifications: Experience in sales or customer success within a B2B SaaS environment.
The predicted salary is between 60000 - 80000 £ per year.
We're building the unified customer platform for growing lifelong revenue. Planhat is where data meets action. We bring sales, service, and success teams together in one system that combines enterprise-grade power with consumer-ready simplicity. Data is architected for execution. AI is commercially rooted. And the entire customer journey lives in one place. What started with two people and no funding has grown into a 200-strong team powering thousands of teams globally. Our pace is high, our standards are higher, and the opportunity to grow is unmatched. You'll be trusted early, challenged constantly, and surrounded by people who approach their work with the same intensity you do. We're ambitious, we work with our equals, and we're building the customer platform that defines the next era of B2B. Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat.
Our role is to understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform. When our clients are successful, so are we:
- Churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyze product usage patterns.
- Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, this kickstarts initiatives that help increase Net Revenue Retention by 7%.
- Five CS reps at a Fintech startup can handle 20% more clients; because we’re streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers.
In short, we elicit the aims and pain points of global revenue leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.
Most of our Sr. Customer Success Managers today have:
- Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company.
- Demonstrated success in managing a portfolio of Enterprise customers.
- Owned the full enterprise lifecycle — from strategic guidance and complex project delivery through to six- or seven-figure renewals and expansion — across multi-stakeholder, executive-level relationships.
- Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves.
In our Customer Success team, the value you bring to the table can’t be summed up by years of experience or a list of skills on a resume:
- Ambition - You’re ready to be a trusted advisor to enterprise global revenue and post sales leaders, and help them overcome some of their biggest commercial challenges.
- Driven - The magic doesn’t happen with fancy slide decks; it comes down to your ‘whatever it takes’ attitude. Strategizing with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real.
- Flexible - You like change and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company.
- Tech-savvy - You enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.
Success in this mission depends on strong cultural alignment, a fast ramp-up, and ongoing collaboration. We are looking for someone who can work 5 days a week from our London office.
Enterprise Deployment Strategist - London employer: Planhat
Contact Detail:
Planhat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Deployment Strategist - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your successes in previous roles. When you can demonstrate how you've tackled challenges and delivered results, you'll stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions and scenarios related to the Enterprise Deployment Strategist role. Role-play with a friend or use mock interviews to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're genuinely interested in being part of our team at Planhat. Plus, it’s a great way to ensure your application gets noticed!
We think you need these skills to ace Enterprise Deployment Strategist - London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping customers succeed and how you can contribute to our mission at Planhat.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or sales. We love seeing how your past roles have prepared you to tackle the challenges we face at Planhat, so don’t hold back on those achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role – we want to know you can communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Planhat
✨Know the Product Inside Out
Before your interview, make sure you understand Planhat's platform and how it helps businesses. Familiarise yourself with its features, benefits, and the problems it solves for customers. This will show that you're genuinely interested and ready to contribute.
✨Demonstrate Your Customer Success Experience
Be prepared to share specific examples from your past roles where you've successfully managed enterprise customers. Highlight your experience in renewals, expansions, and how you've tackled challenges. Use metrics to back up your achievements; numbers speak volumes!
✨Show Your Problem-Solving Skills
Think of scenarios where you've had to strategise or innovate to solve a customer's problem. Be ready to discuss how you approached these situations and the outcomes. This aligns perfectly with the role's focus on understanding customer pain points and driving high-value results.
✨Embrace the Culture and Values
Planhat values ambition, drive, and flexibility. During the interview, express how you embody these traits. Share stories that reflect your 'whatever it takes' attitude and your ability to adapt to changing circumstances. This will resonate well with their team culture.