- Our role is to understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform
- In short, we elicit the aims and pain points of global revenue leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat
- Most of our Sr. Customer Success Managers today have:
- Succeeded in a ‘closing’ role, either in sales, or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company
- Demonstrated success in managing a portfolio of Enterprise customers
- Owned the full enterprise lifecycle — from strategic guidance and complex project delivery through to six‑or‑seven‑figure renewals and expansion — across multi‑stakeholder, executive‑level relationships
- Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves
Flexible: You like change and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy companyAmbition: You’re ready to be a trusted advisor to enterprise global revenue and post sales leaders, and help them overcome some of their biggest commercial challengesIn our Customer Success team, the value you bring to the table can’t be summed up by years of experience or a list of skills on a resume:Tech‑savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different peopleDriven: The magic doesn’t happen with fancy slide decks; it comes down to your ‘whatever it takes’ attitude. Strategizing with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real
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Enterprise Deployment Strategist employer: Planhat
At Planhat, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a GTM Systems Architect & Data Quality Lead, you will benefit from extensive professional development opportunities, a collaborative environment, and the chance to make a significant impact on our commercial systems. Located in a vibrant tech hub, we offer competitive benefits and a commitment to work-life balance, making Planhat an exceptional place to grow your career.
