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- Tasks: Help clients succeed by solving their challenges using our innovative platform.
- Company: Join a dynamic team redefining customer success in enterprise software.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Enjoy a fast-paced environment with diverse challenges every day.
- Why this job: Be a trusted advisor and make a real impact on global businesses.
- Qualifications: Experience in sales or customer success, with a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
Overview: The customer platform built to acquire, service and grow lifelong customers. Our mission is to unlock value for every customer. We help people build their businesses around their clients and unleash the capabilities of Planhat. We aim to redefine what customer success means in enterprise software.
Team: Our role is to understand customers’ problems and objectives deeply, then help solve them through the Planhat platform. When our clients are successful, so are we:
- Churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyse product usage patterns.
- Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, which kickstarts initiatives that help increase Net Revenue Retention by 7%.
- Five CS reps at a Fintech startup can handle 20% more clients because we’re streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers.
In short, we elicit the aims and pain points of global CS leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.
Most of our Customer Managers today have:
- Succeeded in a ‘closing’ role, either in sales or CS (renewals, expansions, cross sales, upsales and churn prevention) at a B2B SaaS/fast-growth company.
- Demonstrated success in managing a portfolio.
- Been in a managerial role (but not everyone on the team has).
In customer success, the value you bring to the table can’t be summed up by years of experience or a list of skills on a CV:
- Ambition: You’re ready to be a trusted advisor to global CS leaders and help them overcome some of the biggest commercial challenges.
- Driven: The magic doesn’t happen with fancy slide decks; it depends on your ‘whatever it takes’ attitude. Strategising with clients is the starting point; you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real.
- Flexible: You like variety and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training; next up you’re pitching a multiyear renewal to the CFO of an energy company.
- Tech-savvy: You enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.
Customer Manager (EMEA) employer: Planhat
Contact Detail:
Planhat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Manager (EMEA)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially Planhat. We want you to show that you understand their mission and how you can help drive customer success. Practice common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We recommend mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who are ready to tackle challenges head-on. Your next opportunity could be just a click away, so let’s get you in the game!
We think you need these skills to ace Customer Manager (EMEA)
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you can be a trusted advisor and help clients overcome their challenges. Share specific examples of how you've made a difference in previous roles!
Tailor Your CV to the Role: Make sure your CV highlights relevant experience that aligns with the Customer Manager position. Focus on your achievements in managing portfolios and driving results in a B2B SaaS environment. We love seeing how you've tackled similar challenges before!
Be Authentic and Personal: Don’t just list skills; tell us your story! We’re interested in your journey and what drives you. Use your application to convey your ambition and 'whatever it takes' attitude. This is your chance to stand out from the crowd!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Planhat
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Revenue Retention and churn rates. Be ready to discuss how you've impacted these metrics in your previous roles, as this will show your understanding of the business and your ability to drive results.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strategic thinking and 'whatever it takes' attitude.
✨Demonstrate Your Tech Savviness
Familiarise yourself with Planhat and similar platforms. Be ready to discuss how you’ve used technology to streamline processes or improve customer experiences. This will show that you're not just a people person but also someone who can leverage tools effectively.
✨Emphasise Your Flexibility and Ambition
Share stories that illustrate your adaptability and willingness to take on diverse challenges. Highlight instances where you've gone above and beyond to meet client needs, reinforcing your ambition to be a trusted advisor in customer success.