Salary: GBP22000 - GBP27000 per annum
About the Role
We are seeking to appoint an enthusiastic and committed IT Technician to join our dedicated IT Support Team.
The successful candidate will provide day-to-day technical support and assist in the delivery of high-quality IT services across a multi-site education environment.
Working as part of a small and supportive IT team, you will help maintain and support a wide range of IT systems, infrastructure and equipment used by approximately 2,000 users across multiple sites.
Key Responsibilities
The IT Technician will support the IT Support Team with the day-to-day operation and maintenance of the organisation's IT environment, including:
- Providing first- and second-line technical support to staff and users.
- Diagnosing and resolving hardware and software issues.
- Supporting Windows desktop and laptop devices.
- Installing, configuring and maintaining IT equipment.
- Supporting network infrastructure and connectivity.
- Maintaining and troubleshooting printers and photocopiers.
- Supporting classroom and presentation technology.
- Assisting with the maintenance and support of telephone systems.
- Supporting CCTV and other technology systems.
- Assisting with audio, sound and lighting equipment.
- Setting up and preparing IT equipment for users and learning environments.
- Carrying out routine maintenance and technical checks.
- Escalating complex technical issues where appropriate.
- Working collaboratively with other members of the IT Support Team.
- Providing a professional, responsive and customer-focused IT support service.
- Maintaining accurate records of IT equipment, incidents and technical work.
Technical Environment
The IT team supports a diverse technology environment consisting of approximately:
- 2,000 users
- Network infrastructure
- Printers and photocopiers
- Classroom and teaching equipment
- CCTV systems
- Telephone systems
- Sound and lighting equipment
- Other associated IT and digital technologies
Person Specification
The successful candidate will ideally have:
- Experience working in an IT support or technical support role.
- Good knowledge of Windows operating systems and desktop hardware.
- Experience diagnosing and resolving technical issues.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- The ability to explain technical issues clearly to non-technical users.
- A professional and customer-focused approach.
- The ability to work effectively as part of a small team.
- Good organisational skills and the ability to prioritise workload.
- A willingness to learn new technologies and develop technical skills.
Previous experience working within an education environment would be advantageous but is not essential.
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IT Technician in Waterlooville employer: PlanetRecruitment
Join a leading company in life-saving product design and manufacturing, where you can thrive as a Customer Service Supervisor in a supportive and dynamic environment. With a strong emphasis on employee growth, our hybrid working model allows for flexibility while offering comprehensive benefits such as a generous pension scheme, health cash plan, and opportunities for professional development. Experience a culture that values teamwork, innovation, and exceptional customer service, making it an ideal place for those seeking meaningful and rewarding employment.
