At a Glance
- Tasks: Engage with clients, process orders, and support the customer service team.
- Company: Reputable organisation focused on exceptional customer service.
- Benefits: Earn £12.71 per hour in a supportive work environment.
- Other info: Flexible role with opportunities for learning and growth.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Experience with ERP and CRM systems, plus strong communication skills.
The predicted salary is between 12 - 13 € per hour.
Our client is a highly regarded organisation, dedicated to providing exceptional customer service and maintaining strong client relationships. They are committed to fostering a supportive and dynamic work environment where every team member can thrive.
The Role
As a Temporary Customer Relationship Administrator, you will join the customer service team, engaging with clients and internal stakeholders to ensure seamless operations and exceptional service delivery.
Main Responsibilities
- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE’s).
- Supporting CRE’s in the creation of customer quotations and logging them as opportunities within the company’s CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Resolving customer issues within agreed timescales, recording all contact and outcomes in CRM.
- Understanding and applying Export Control regulations and maintaining awareness of regulatory developments to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
About You
Candidates should possess excellent communication skills, both written and verbal, and have a methodical approach to problem‑solving. Experience with ERP and CRM systems is essential, along with a flexible attitude towards work. Attention to detail and a willingness to learn about the company’s products are crucial for success in this role.
Required
- Proficiency in ERP and CRM systems.
- Strong written and verbal communication skills.
- Methodical problem‑solving abilities.
- Flexibility and adaptability in a dynamic work environment.
Commutable Locations
- Oxford
- Didcot
- Wantage
- Wallingford
- Newbury
- Reading
Key Words
- Customer Service
- Sales Support
- ERP
- CRM
- Temporary Administrator
- Customer Relationship
- Milton Park
- Abingdon
Temporary Customer Relationship Administrator employer: PlanetRecruitment
Join a highly regarded organisation in Didcot, where exceptional customer service and strong client relationships are at the heart of our mission. We offer a supportive and dynamic work environment that encourages personal growth and development, ensuring every team member can thrive. With competitive pay and a commitment to employee well-being, this is an excellent opportunity for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Relationship Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a role like the Temporary Customer Relationship Administrator. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially their commitment to exceptional customer service. Think of examples from your past experiences that showcase your communication skills and problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating how your experience with ERP and CRM systems can benefit the team. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Temporary Customer Relationship Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP and CRM systems, as well as your customer service skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Temporary Customer Relationship Administrator position. Don’t forget to mention your problem-solving skills and flexibility.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and professional – we want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at PlanetRecruitment
✨Know Your Systems
Make sure you brush up on your knowledge of ERP and CRM systems before the interview. Be ready to discuss your experience with these tools, as they are essential for the role. If you can share specific examples of how you've used them to improve customer service or streamline processes, that’ll definitely impress!
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and confidently. Prepare to give examples of how you've effectively resolved customer issues in the past. Remember, it’s not just about what you say, but how you say it!
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you faced challenges in customer service and how you tackled them. The interviewers will want to see your methodical approach to problem-solving, so be ready to walk them through your thought process step by step.
✨Be Adaptable and Flexible
This position requires a flexible attitude, so be prepared to discuss times when you had to adapt to changing circumstances. Highlight your willingness to learn and grow within the company, as this shows you’re a team player who can thrive in a dynamic environment.
