At a Glance
- Tasks: Provide IT support across primary schools, troubleshooting tech issues and improving infrastructure.
- Company: Join a supportive team dedicated to enhancing technology in education.
- Benefits: Competitive salary, pension scheme, training opportunities, and 26 days holiday.
- Other info: Must have a UK driving licence and own car; dynamic work environment.
- Why this job: Make a difference in students' lives while developing your IT skills.
- Qualifications: 2 years of IT support experience and strong problem-solving skills required.
The predicted salary is between 30000 - 30000 £ per year.
Location: Swindon
Salary: GBP 28,000 – GBP 30,000 per annum
Our client seeks a proactive ICT Technician to provide dedicated IT support across a group of primary schools. The role involves maintaining and improving the technology infrastructure, troubleshooting technical issues, and offering essential IT support to teachers, staff, and students. The successful candidate will enjoy working with children, possess strong communication skills, and have a solutions‑oriented approach to ensuring effective technology use in the schools.
Responsibilities
- Provide effective 1st and 2nd line support for users, covering PCs, laptops, iPads, printers, AV equipment, peripherals, network, and software.
- Diagnose, troubleshoot, and resolve issues with ICT and AV hardware/software, including Windows, Mac OS, networking, and hardware repairs.
- Administer user accounts, perform installations and configurations, manage device imaging, and provide Office 365 support.
- Maintain system housekeeping, anti‑virus checks, and security monitoring.
- Maintain accurate tickets, inventory, and equipment checks through the IT Helpdesk system.
- Coordinate with third‑party vendors and support providers to resolve issues and ensure high‑quality service.
- Assist users with OneDrive, SharePoint, Teams, and other cloud services; provide onboarding/offboarding support following established guides.
- Manage your own ticket queue, ensuring all support issues are dealt with professionally and within SLA.
Qualifications & Experience
- Minimum 2 years in IT support, with experience in desktop support (Windows 10/11, Mac OS), networking (wired/wireless), basic server administration, and hardware repairs.
- Familiarity with Active Directory, file permissions, printer support, and Office 365 administration.
- Understanding of VLANs / QoS / VPNs.
- Experience with backup software, cloud‑managed anti‑virus/anti‑spam solutions, and network cabling.
- Excellent customer service skills to maintain a positive user experience.
- Strong problem‑solving skills, high accuracy, and attention to detail.
- Organized, self‑motivated, able to meet targets and deadlines, and able to work independently and under pressure.
Salary & Benefits
- Full‑time, 37.5 hours per week
- Salary: GBP 28,000 – GBP 30,000 per annum
- Free car parking
- Pension scheme
- Training and development opportunities
- Company events
- 26 days holiday
- Sick pay
Other Requirements
- UK driving licence and own car (required)
- GCSE or equivalent (required)
ICT Technician - Swindon - Must Drive employer: PlanetRecruitment
Join a dynamic team as an ICT Technician in Swindon, where you will play a vital role in enhancing the technology infrastructure across primary schools. Our company fosters a supportive work culture that prioritises employee growth through training and development opportunities, alongside competitive benefits such as a pension scheme, generous holiday allowance, and company events. If you are passionate about making a difference in education and enjoy working in a collaborative environment, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Technician - Swindon - Must Drive
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PlanetRecruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PlanetRecruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PlanetRecruitment!
✨Direct Apply to PlanetRecruitment
Let's not forget to apply directly through the PlanetRecruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Technician - Swindon - Must Drive
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PlanetRecruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PlanetRecruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PlanetRecruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
