At a Glance
- Tasks: Provide top-notch IT support and troubleshoot technical issues for customers.
- Company: Dynamic tech company in High Wycombe with a focus on growth and innovation.
- Benefits: Competitive salary, 33 days holiday, training opportunities, and a yearly bonus scheme.
- Other info: Great career growth potential in a fast-paced environment.
- Why this job: Join a supportive team and work on diverse projects while enhancing your tech skills.
- Qualifications: Strong communication skills and a passion for tech support.
The predicted salary is between 35000 - 40000 £ per year.
- 2 nd Line Engineer
- High Wycombe
- Discretionary yearly bonus scheme dependant on company performance.
- 33 days holiday per year including Public Holidays, increasing by 1 yearly to a maximum of 38.
- Free on-site parking.
- Training and Career growth.
- Opportunity to work on diverse and challenging projects
- Role
As a Technical Engineer you will work as part of the Technical Support team providing support to our customers, reporting to the IT Service Manager you will be first point of contact for technical issues raised to our Support Desk.
You will be responsible for logging tickets, troubleshooting IT related issues and being part of the escalation process when required.
This role requires you to have strong verbal and written communication skills, technical troubleshooting skills and being a team player within a strong technical team.
- Key Skills
- Act as first point of contact for IT support calls from our customers via phone making sure all calls are answered and dealt with in a professional manner.
- Logging tickets within our ticketing system while on the phone making sure all information is gathered and entered correctly to a high standard.
- Strong communication skills and ability to talk and guide non-technical customers and customers who may not have English as their first language.
- Taking ownership of your own tickets making sure all tickets are updated and resolved within SLA set.
- Ability to work independently and meet deadlines consistently.
- Capability to work under pressure and prioritize tickets.
- Identify and upscale repeating tickets to other team members.
- Proficiency in relevant tools and software related to the industry.
- Continuously seek opportunities to enhance skills and stay updated with industry trends.
- Pro-active attitude towards Technical Support.
- Professional manner when visiting customers with a can do attitude and willingness to help our customers.
- Making sure all internal documentation is updated and that internal procedures are followed.
- Work with relevant third parties companies and act as a point of contact.
- Technical Skills Required
- Good working knowledge of computer hardware, operating systems, and basic networking concepts (e. g. TCP/IP, DNS, DHCP).
- Experience supporting Windows and mac OS devices.
- Good understanding of Microsoft 365 and cloud technologies (e. g. Exchange Online, Entra).
- Experience using ticketing systems to log, track, and update support issues.
- Ability to diagnose and resolve software and hardware problems over the phone and via remote support tools.
- Strong written and verbal communication skills.
- Ability to work independently, take initiative, and collaborate effectively within a team.
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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1/2nd Line Engineer in Stokenchurch employer: PlanetRecruitment
Join a dynamic team in Kidlington where your contributions as a Warehouse Operative are valued and rewarded. With a flexible 4-on/4-off shift pattern, competitive pay, and a strong emphasis on health and safety, we foster a collaborative work culture that prioritises employee well-being and growth. Our commitment to your development ensures that you have ample opportunities to advance your career while enjoying the benefits of working in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1/2nd Line Engineer in Stokenchurch
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PlanetRecruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PlanetRecruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PlanetRecruitment!
✨Direct Apply to PlanetRecruitment
Let's not forget to apply directly through the PlanetRecruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1/2nd Line Engineer in Stokenchurch
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PlanetRecruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PlanetRecruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PlanetRecruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
