At a Glance
- Tasks: Provide onsite IT support and troubleshoot technical issues in a dynamic manufacturing environment.
- Company: Established IT support and cyber security provider with a focus on innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for skill development.
- Other info: Collaborative culture with excellent career growth potential.
- Why this job: Join a growing team and gain hands-on experience in Industrial IT and automation.
- Qualifications: Experience in customer-facing IT support and a full UK driving licence required.
The predicted salary is between 40000 - 50000 £ per year.
Our client is a well-established provider of IT support and cyber security services, delivering technical expertise and managed services to customers across a range of industries. They are seeking an Onsite Technical Engineer to join their growing team, supporting a key customer in a hybrid role. This position offers an excellent opportunity to develop your skills within Industrial IT (IT/OT), working closely with experienced engineers while gaining exposure to modern infrastructure technologies, automation, and customer-facing support.
The Role
You’ll spend three days per week onsite at a manufacturing facility in Market Drayton, acting as the first point of contact for Industrial IT support within the Automation Engineering team. The remaining two days will be based at the company’s office in Stokenchurch, Buckinghamshire, where you’ll work alongside the wider technical team, contribute to projects, and continue developing your technical expertise. Working collaboratively with remote infrastructure engineers, you’ll help maintain the site’s IT infrastructure, support hardware and network issues, and ensure a high standard of customer service.
Key Responsibilities
- Act as the first point of contact for IT-related issues raised by onsite Automation Engineers.
- Support remote infrastructure engineers with onsite hardware checks, installations, network troubleshooting, and maintenance.
- Log, update, and manage support tickets accurately, ensuring incidents are resolved within agreed service levels.
- Take ownership of support requests from initial diagnosis through to resolution.
- Develop knowledge of customer OT applications and maintain accurate technical documentation.
- Support third-party suppliers during onsite visits and act as the local point of contact.
- Identify recurring technical issues and elevate where appropriate.
- Ensure internal documentation and procedures are maintained to a high standard.
- Work effectively with internal teams, customers, and external suppliers.
- Prioritise workloads while maintaining excellent customer service.
- Continuously develop technical skills and stay up to date with industry developments.
Desirable Skills & Qualifications
- IT qualification such as CompTIA, Microsoft Certification, or an IT Apprenticeship.
- Around two years' experience in a customer-facing IT support role.
- ITIL qualification or knowledge of ITIL processes.
- Experience with Microsoft 365, networking, or virtualisation technologies.
- Scripting or automation experience.
- Knowledge or interest in Industrial IT (IT/OT) environments.
- Familiarity with IEC 62443 standards.
Onsite Technical Engineer in Market Drayton employer: PlanetRecruitment
Join a dynamic team in Kidlington where your contributions as a Warehouse Operative are valued and rewarded. With a flexible 4-on/4-off shift pattern, competitive pay, and a strong emphasis on health and safety, we foster a collaborative work culture that prioritises employee well-being and growth. Our commitment to your development ensures that you have ample opportunities to advance your career while enjoying the benefits of working in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Technical Engineer in Market Drayton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PlanetRecruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PlanetRecruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PlanetRecruitment!
✨Direct Apply to PlanetRecruitment
Let's not forget to apply directly through the PlanetRecruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Onsite Technical Engineer in Market Drayton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PlanetRecruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PlanetRecruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PlanetRecruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
