At a Glance
- Tasks: Resolve high-level technical issues and support client infrastructure both remotely and onsite.
- Company: Join a growing Managed Service Provider (MSP) based in Oxford.
- Benefits: Flexible working options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and career advancement.
- Why this job: Make a real impact by solving complex IT challenges and delivering excellent customer service.
- Qualifications: Experience in 3rd line IT support and strong problem-solving skills.
The predicted salary is between 40000 - 45000 £ per year.
Planet Recruitment is partnering with a growing MSP in Oxford to recruit a 3rd Line IT Engineer.
You will resolve high-level technical issues, support client infrastructure, and contribute to changes, while delivering excellent customer service.
You will support clients remotely and visit sites onsite, operate within a structured MSP service framework, adhere to ticketing processes, SLAs and utilisation targets, and take ownership of complex tickets through to resolution.
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We think you need these skills to ace Senior 3rd Line IT Engineer (MSP) – Remote & Onsite in Botley
High-Level Technical Issue Resolution
Client Infrastructure Support
Customer Service Excellence
Remote Support
Onsite Support
MSP Service Framework Knowledge
Ticketing Process Adherence
