At a Glance
- Tasks: Resolve high-level technical issues and support client infrastructure in a dynamic environment.
- Company: Growing Managed Service Provider (MSP) based in Oxford with a collaborative team.
- Benefits: Competitive salary, professional development, and opportunities for onsite client interaction.
- Other info: Exciting career growth opportunities in a structured service environment.
- Why this job: Join a tech-savvy team and make a real impact on client success.
- Qualifications: Experience in IT support, especially in an MSP environment, is a plus.
The predicted salary is between 35000 - 45000 £ per year.
Salary: GBP35000 - GBP45000 per annum
Location: Oxford
My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3rd Line Engineer to their team. The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output. In this position you will be supporting clients remotely whilst also visiting them onsite.
Key Responsibilities
- Troubleshoot/support/maintain platforms included in our core technology stack
- Working at a technical 3rd line level
- Act as a primary escalation point for 1st and 2nd line engineers
- Take ownership of priority and complex tickets through to resolution
- Deliver technical elements of IT changes, led by senior staff (implementations, migrations, upgrades)
- Work with internal and client stakeholders to ensure successful change delivery, with minimal disruption
Essential/Desirable Skills
- Enterprise firewall management
- Networking (switching, access points)
- Email solutions
- Document management solutions
- Cloud-based email filtering
- Identity Management Platforms
- Security tools (SIEM, Managed Detection and Response)
- Managed Backup and Disaster Recovery
- AI platforms
If you have worked in a MSP previously that would be a massive plus for this position. If this position is of interest, then please apply ASAP.
