At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve complex issues.
- Company: Join a leader in life-saving product design and manufacturing.
- Benefits: Enjoy hybrid working, generous pension, 25 days holiday, and more perks.
- Other info: Opportunities for professional development and a commitment to a healthier future.
- Why this job: Make a real impact while growing your leadership skills in a dynamic environment.
- Qualifications: Experience in senior customer-facing roles with strong leadership and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Our client is a leader in designing and manufacturing life‑saving products and is seeking a Senior Customer Relationship Associate to join their Customer Relationship department. This hybrid role, reporting to the Pre‑Sales Manager, offers a unique chance to contribute to the company’s growth goals while enjoying the flexibility of working both from home and the office.
As a Senior Customer Relationship Associate, you will be pivotal in ensuring the smooth operation of the customer relationship team. Your role will involve providing exceptional support to customers, acting as the first escalation point, and assisting with managerial responsibilities, particularly in the absence of the Manager. You will oversee day‑to‑day operations, ensuring high levels of service and efficiency, and address complex customer issues.
Main Responsibilities
- Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service.
- Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues.
- Oversee scheduling, workflow management, and resource allocation to ensure smooth operations.
- Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards.
- Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency.
- Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions.
- Identify and implement process improvements to enhance team efficiency and customer satisfaction.
- Maintain written procedures in line with company processes.
About You
Applicants should have a proven track record in a senior customer‑facing role, with experience in management cover conditions. Strong communication, leadership, and problem‑solving skills are essential. You should be adept at managing and motivating a team in a fast‑paced environment and possess excellent customer handling skills. Knowledge of customer relationship processes, including KPIs and performance metrics, is crucial. Familiarity with CRM systems, Microsoft packages, and ERP is preferred.
Required
- Experience in a senior customer‑facing role.
- Strong leadership and communication skills.
- Proficiency in managing team performance and KPIs.
- Ability to handle complex customer issues efficiently.
Our client offers a generous company pension, hybrid working arrangements, company shares, health cash plan, eyecare scheme, corporate life insurance, 25 days holiday, birthday off, holiday purchase options, paid parental leave, cycle to work scheme, subsidised travel, employee assistance programme, learning and development opportunities, free parking, and salary sacrifice car leasing.
If you’re passionate about delivering exceptional customer service and ready to take on a leadership role, apply today to join a company committed to growing a safer, cleaner, healthier future for everyone, every day.
Senior Customer Relationship Associate in Abingdon employer: PlanetRecruitment
Our client is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a generous benefits package including hybrid working arrangements, extensive learning opportunities, and a commitment to fostering a supportive environment, employees are empowered to thrive both personally and professionally in the heart of Abingdon. Join a team dedicated to making a meaningful impact through life-saving products while enjoying the flexibility and resources to excel in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Relationship Associate in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PlanetRecruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PlanetRecruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Relationship Associate in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PlanetRecruitment:Your cover letter is your chance to shine! Tell us why you want to work at PlanetRecruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PlanetRecruitment!
How to prepare for a job interview at PlanetRecruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
