Salary: GBP38000 - GBP44000 per annum
Location: Milton Park
Hybrid: - 2 days per week in office
- 25+ Days Holiday and rising (plus bank holidays)
- Electric Vehicle Scheme
- Cycle Scheme
- Discounted Gym Membership
- Paid Charity Day
- Car Parking
Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
Primary Purpose:
The Tier 3 team are tasked with handling the senior escalation of cases raised to the Service Delivery department.
In addition, a successful applicant for the role of a Tier 3 engineer, in addition to being a highly skilled generalist, will be expected to pursue at least one line of specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.)
Key Responsibilities
- Manage incident and request tickets ensuring established SLA’s are met.
- Being the first point of contact for escalations from Tier 2 engineers.
- Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request.
- Monitor and maintain client’s Infrastructure and systems.
- Proactively respond to monitoring alerts and notifications.
- Servicing tasks within client on/offboarding processes.
- Ensuring that all role specific KPI’s and targets are met as an individual and as a part of the wider team objectives.
- Providing a strong, coherent and proactive communication standard when engaging with internal departments.
- Providing a strong, coherent and proactive communication standard when engaging with current and prospective clients.
Person Specification:
Minimum:
- Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments).
- Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems).
- Experience working with Backup & Disaster Recovery processes.
- Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies).
- Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
- Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
- Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment).
- Excellent knowledge of scripting and RPA automations
- Excellent troubleshooting and problem resolution skills.
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 4 years’ IT experience in a corporate or services environment
- Driving license and own transport essential
- Experience or certification in any of the following technologies Watchguard, FortiGate, Sophos, Smoothwall firewalls
- HPE/Aruba, Cisco, Dell, Unifi switching
- VMWare ESXI & Microsoft Hyper-V
- Apple Business Manager
- Google Workspace
- Veeam, Datto, Acronis, Barracuda backup & disaster recovery
3rd Line Engineer - MSP in Abingdon employer: PlanetRecruitment
Join a dynamic team in Kidlington where your contributions as a Warehouse Operative are valued and rewarded. With a flexible 4-on/4-off shift pattern, competitive pay, and a strong emphasis on health and safety, we foster a collaborative work culture that prioritises employee well-being and growth. Our commitment to your development ensures that you have ample opportunities to advance your career while enjoying the benefits of working in a supportive environment.
