At a Glance
- Tasks: Support and resolve IT issues for clients, ensuring timely communication and ticket management.
- Company: Join a top UK tech specialist, recognised for its outstanding workplace culture.
- Benefits: Enjoy 25+ days holiday, gym discounts, and an electric vehicle scheme.
- Other info: Dynamic team with opportunities for growth and continuous improvement.
- Why this job: Kickstart your IT career in a supportive environment with real impact on client satisfaction.
- Qualifications: Experience in Windows 11, MacOS, and Microsoft 365; strong troubleshooting skills required.
The predicted salary is between 25000 - 30000 £ per year.
Salary: GBP25000 - GBP30000 per annum
Location: Abingdon
25+ Days Holiday and rising (plus bank holidays)
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking
Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
Primary Purpose:
The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client’s IT-related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities:
- Being the first point of contact for all incoming support calls, emails, and sessions
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLAs are met
- Provide support to our entire MSP client base
- Help the Tier 1 with continued business improvements
- Manage the clients’ expectations with ongoing tickets
- Inform the Tier 1 Manager of any tickets requiring escalation, to other teams
- Communicate daily to clients with open tickets
- Adhere to all company policies and procedures
- Ensuring that all role related KPI’s are met
- Log, manage and resolve MSP client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties, as required, to meet the needs of the business
Minimum:
- Ability to learn on your feet
- Experience in supporting Windows 11 and MacOS environments
- Exposure to Microsoft 365 account setup
- Basic computer hardware exposure – desktop & laptop
- Excellent troubleshooting and problem resolution skills
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 1-year IT experience
- Certification in any of the following technologies:
- Windows Desktop
- Mac OS
- Microsoft 365 (MS-900)
- Driving license and own transport
- Microsoft MTA or equivalent
- MSP Experience (advantageous)
1st Line IT Support Engineer – MSP Desk in Abingdon employer: PlanetRecruitment
Join a dynamic team at one of the UK's leading technology specialists, where your contributions are valued and recognised. With over 25 days of holiday, an electric vehicle scheme, and a commitment to employee growth, we foster a supportive work culture that prioritises well-being and professional development. Experience the benefits of working in Abingdon, a location known for its vibrant community and access to excellent amenities.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer – MSP Desk in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising troubleshooting questions and role-playing with a friend to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a personal website. This can really set you apart from other candidates and give us a glimpse of what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line IT Support Engineer – MSP Desk in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11, MacOS, and Microsoft 365. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our Tier 1 team. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re all about troubleshooting here at StudySmarter, so let us know how you’ve resolved problems and improved processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at PlanetRecruitment
✨Know Your Tech
Brush up on your knowledge of Windows 11, MacOS, and Microsoft 365. Be ready to discuss your experience with these systems, as they are crucial for the role. You might even get asked to troubleshoot a common issue during the interview!
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Think about specific incidents where you had to think on your feet or manage client expectations. This will demonstrate your troubleshooting abilities and positive attitude.
✨Understand the Company Culture
Research the company’s values and what makes it a great place to work. Being able to align your answers with their culture will show that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about their approach to continuous improvement or how they support their employees' growth. It shows you're engaged and interested in the role beyond just the basics.
