At a Glance
- Tasks: Support and resolve IT issues for clients, ensuring timely communication and updates.
- Company: Join a top UK tech specialist recognised for its outstanding workplace culture.
- Benefits: Enjoy 25+ days holiday, gym discounts, and an electric vehicle scheme.
- Other info: Be part of a dynamic team in a world-class workplace.
- Why this job: Kickstart your IT career in a supportive environment with excellent growth opportunities.
- Qualifications: 1 year of IT experience and a positive attitude towards problem-solving.
The predicted salary is between 40500 - 49500 £ per year.
Salary: GBP25000 - GBP30000 per annum
Location: Abingdon
25+ Days Holiday and rising (plus bank holidays)
- Electric Vehicle Scheme
- Cycle Scheme
- Discounted Gym Membership
- Paid Charity Day
- Car Parking
Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
Primary Purpose: The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client’s IT-related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities:
- Being the first point of contact for all incoming support calls, emails, and sessions
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLAs are met
- Provide support to our entire MSP client base
- Help the Tier 1 with continued business improvements
- Manage the clients’ expectations with ongoing tickets
- Inform the Tier 1 Manager of any tickets requiring escalation, to other teams
- Communicate daily to clients with open tickets
- Adhere to all company policies and procedures
- Ensuring that all role related KPI’s are met
- Log, manage and resolve MSP client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties, as required, to meet the needs of the business
Minimum:
- Ability to learn on your feet
- Experience in supporting Windows 11 and MacOS environments
- Exposure to Microsoft 365 account setup
- Basic computer hardware exposure – desktop & laptop
- Excellent troubleshooting and problem resolution skills
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 1-year IT experience
- Certification in any of the following technologies:
- Windows Desktop
- Mac OS
- Microsoft 365 (MS-900)
- Driving license and own transport
- Microsoft MTA or equivalent
- MSP Experience (advantageous)
1st Line Engineer in Abingdon employer: PlanetRecruitment
Join a dynamic team in Kidlington where your contributions as a Warehouse Operative are valued and rewarded. With a flexible 4-on/4-off shift pattern, competitive pay, and a strong emphasis on health and safety, we foster a collaborative work culture that prioritises employee well-being and growth. Our commitment to your development ensures that you have ample opportunities to advance your career while enjoying the benefits of working in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer in Abingdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what PlanetRecruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges PlanetRecruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at PlanetRecruitment!
✨Direct Apply to PlanetRecruitment
Let's not forget to apply directly through the PlanetRecruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Engineer in Abingdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at PlanetRecruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at PlanetRecruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at PlanetRecruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
