At a Glance
- Tasks: Support and resolve IT issues for clients, ensuring timely communication and updates.
- Company: Join a top UK tech specialist recognised for its outstanding workplace culture.
- Benefits: Enjoy 25+ days holiday, electric vehicle scheme, gym discounts, and more.
- Other info: Be part of a dynamic team that values continuous improvement and innovation.
- Why this job: Kickstart your IT career in a supportive environment with excellent growth opportunities.
- Qualifications: 1 year of IT experience and a positive attitude towards problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
Salary: GBP25000 - GBP30000 per annum
Location: Abingdon
25+ Days Holiday and rising (plus bank holidays)
Electric Vehicle Scheme
Cycle Scheme
Discounted Gym Membership
Paid Charity Day
Car Parking
Come and work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. We were also ranked as the #1 Technology Company to Work For in the UK, reflecting our culture, our people, and our commitment to being an employer of choice.
Primary Purpose:
The Tier 1 team are tasked with supporting, investigating, and resolving our MSP client’s IT-related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities:
- Being the first point of contact for all incoming support calls, emails, and sessions
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incident and request tickets ensuring established SLAs are met
- Provide support to our entire MSP client base
- Help the Tier 1 with continued business improvements
- Manage the clients’ expectations with ongoing tickets
- Inform the Tier 1 Manager of any tickets requiring escalation, to other teams
- Communicate daily to clients with open tickets
- Adhere to all company policies and procedures
- Ensuring that all role related KPI’s are met
- Log, manage and resolve MSP client IT issues
- Maintain desktop asset register and configurations
- Undertake any other reasonable duties, as required, to meet the needs of the business
Minimum:
- Ability to learn on your feet
- Experience in supporting Windows 11 and MacOS environments
- Exposure to Microsoft 365 account setup
- Basic computer hardware exposure – desktop & laptop
- Excellent troubleshooting and problem resolution skills
- Positive attitude to work
- Strive to continuous improvement
- Able to work independently under pressure
- Minimum of 1-year IT experience
- Certification in any of the following technologies:
- Windows Desktop
- Mac OS
- Microsoft 365 (MS-900)
- Driving license and own transport
- Microsoft MTA or equivalent
- MSP Experience (advantageous)
1st Line Engineer in Abingdon employer: PlanetRecruitment
Join a leading technology specialist in Abingdon, where we prioritise employee engagement and satisfaction, as evidenced by our recognition as a World Class Place to Work. With over 25 days of holiday, an electric vehicle scheme, and opportunities for personal growth, we foster a supportive work culture that values innovation and teamwork, making it an ideal environment for aspiring IT professionals.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Engineer in Abingdon
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect during the conversation.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with IT issues, brush up on common problems and solutions. This will show you're ready to jump in and help right away.
✨Tip Number 3
Be prepared to discuss your past experiences! Think of specific examples where you've successfully resolved issues or improved processes. This will demonstrate your problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace 1st Line Engineer in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 1st Line Engineer role. Highlight your experience with Windows 11, MacOS, and Microsoft 365, as these are key areas for us. Use specific examples to show how you've tackled IT issues in the past.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Keep it concise but engaging. Mention why you want to work with us at StudySmarter and how your skills align with our mission. Show us your personality!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your troubleshooting abilities. We love candidates who can think on their feet and resolve issues efficiently. Share a story or two about how you’ve successfully solved IT problems before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PlanetRecruitment
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, MacOS, and Microsoft 365. Be ready to discuss your experience with these systems and any troubleshooting you've done. It’s a great way to show you’re not just familiar but confident in your skills.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've resolved IT issues in the past. Think about specific challenges you faced and how you tackled them. This will demonstrate your ability to think on your feet and handle pressure, which is key for a 1st Line Engineer.
✨Communicate Clearly
Since you'll be the first point of contact for clients, practice explaining technical issues in simple terms. During the interview, focus on your communication style and ensure you can convey complex information clearly and concisely.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Knowing that they pride themselves on being a World Class Place to Work can help you align your answers with their expectations. Show enthusiasm for their commitment to employee engagement and continuous improvement.
