Customer Success Manager, Civil Government

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As a Customer Success Manager, Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes). You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

The ideal candidate will have experience working with government entities, have a solid ability to navigate highly complex and varied government structures and decision‑making processes, procurement cycles, and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries, directorates, and stakeholders will be key to driving adoption and impact across government initiatives. This is a full‑time, hybrid role which will require you to work from our London, Berlin, or Haarlem office 3 days per week.

Impact You'll Own:

• Take full accountability for gross and net retention metrics across your book of business, ensuring long‑term customer health and growth.
• Partner closely with Account Executives to build unified strategies by bringing actionable account insights and forward‑looking recommendations to internal syncs.
• Map out long‑term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co‑create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build strong relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross‑functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high‑stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

What You Bring:

• 4+ years of experience in Customer Success, account management or a similar customer facing role, ideally supporting government organizations as a customer.
• Bachelor's degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• Experience working closely with sales organizations and a firm grasp of commercial business models.
• Able to act as a true consultative partner who can navigate trade‑offs and ensure customer requests align with strategic and financial goals.
• Ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity depending on whether you are speaking with a technical lead or an executive.
• Excellent verbal and written communication skills in Russian and English.
• Willingness to travel to connect with customers and internal teams.

What Makes You Stand Out:

• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.
• Experience with Public Procurement and Tender Processes.

Benefits While Working at Planet:

• Paid time off including vacation, holidays and company‑wide days off.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity Volunteering Paid Time Off.

Compensation: The expected starting gross salary range for this role is listed below. Individual placement within this range is determined objectively based on gender‑neutral criteria such as your skills, qualifications, and professional experience. This position may also be eligible for discretionary bonuses, commission, and/or equity. This role is eligible for commission. United Kingdom Salary Range £51,840 - £64,800 GBP.

If this job intrigues you, but you’re thinking you might not have all the qualifications, please do apply! At Planet, we are looking for well‑rounded people from around the world who can contribute to more ways than just what is listed in this job description.

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.