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- Tasks: Lead the development of innovative payment solutions for enterprise merchants in retail and hospitality.
- Company: Join Planet, a tech leader revolutionising payments with a focus on customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team shaping the future of connected commerce in a fast-paced environment.
- Qualifications: 5+ years in the payments industry with strong digital knowledge and excellent communication skills.
- Other info: Diversity is valued here; we encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
About Us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview: The role of the Senior Solution Manager - Enterprise will be part of the Merchant Experience team focusing on merchant and digital solutions. The team will define segment related payment solutions and product propositions across channels within enterprise, covering hospitality and retail. The Senior Solution Manager will need to identify, define and implement cross channel payment solutions and propositions that reflect the needs of our enterprise merchants.
What you will do:
- Defining payment solutions and propositions for enterprise merchant portfolios.
- Ensuring solutions are competitive in the market and meet merchant requirements taking into consideration the e2e merchant/customer journey.
- Developing future proof solutions that are cross-channel (online, mobile, F2F) and focus on simplifying the customer journey.
- Work closely with commercial teams/key account managers to understand merchant requirements.
- Work with industry players (e.g. PMS, GDS, ISVs, etc.) to develop required solutions relevant for enterprise merchants.
- Collaborate with core product teams to work on building requirements for cross-functional products that service the solutions required for merchants.
- Work closely with solution design/business architecture team to define payment solutions.
- Ensure solution requirements are communicated to technical design and delivery teams.
- Work with technical delivery teams to ensure build/delivery is in line with requirements.
- Develop solutions/product proposition materials for commercial teams – including training on new products/solutions.
- Cross functional collaboration on products/solutions as needed, e.g. marketing for communications, press releases, presentation materials.
Who you are:
- Expertise in payments industry (at least 5 years related experience required).
- Digital/online payments knowledge base.
- Knowledge of hospitality solution/services providers – property management systems, OTAs, GDS, etc. is an advantage.
- Experience within product and strategy.
- Strong presentation and communication skills (verbal and written) and ability to manage key stakeholders internally and externally.
- Experience with working with business architecture teams and technical delivery teams.
- Excellent time management skills with a proven ability to meet deadlines.
- Highly motivated and enjoy a challenge.
- Ability to function well in a high-paced, complex and at times stressful environment.
- Available to travel.
Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Senior Solution Manager employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the payments industry. Understanding emerging technologies and customer preferences will help you speak confidently about how you can contribute to Planet's mission of creating seamless payment experiences.
✨Tip Number 2
Network with professionals in the hospitality and retail sectors. Building relationships with key players can provide insights into their needs and challenges, which will be invaluable when discussing how you can develop tailored solutions for enterprise merchants.
✨Tip Number 3
Prepare to showcase your experience with cross-channel payment solutions. Be ready to discuss specific examples where you've successfully implemented such solutions, as this will demonstrate your capability to meet the role's requirements effectively.
✨Tip Number 4
Brush up on your presentation skills. As a Senior Solution Manager, you'll need to communicate complex ideas clearly to various stakeholders, so practice articulating your thoughts in a concise and engaging manner.
We think you need these skills to ace Senior Solution Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Senior Solution Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Highlight Relevant Experience: Emphasise your expertise in the payments industry, particularly any experience you have with digital/online payments and hospitality solutions. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Planet's mission of transforming payments. Make sure to connect your background with the company's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves communication and stakeholder management.
How to prepare for a job interview at Planet
✨Showcase Your Industry Expertise
Make sure to highlight your experience in the payments industry, especially any specific knowledge related to digital and online payments. Be prepared to discuss how your background aligns with the role's requirements and how you can contribute to defining competitive payment solutions.
✨Understand the Merchant Experience
Familiarise yourself with the end-to-end merchant and customer journey. Be ready to discuss how you would approach developing cross-channel payment solutions that simplify this journey for enterprise merchants, particularly in the hospitality and retail sectors.
✨Demonstrate Collaboration Skills
Since the role involves working closely with various teams, emphasise your ability to collaborate effectively with commercial teams, technical delivery teams, and product teams. Share examples of past experiences where you successfully managed stakeholder relationships and drove projects forward.
✨Prepare for Technical Discussions
Given the need to communicate solution requirements to technical teams, brush up on relevant technical concepts and be ready to discuss how you would ensure that solutions are built according to specifications. This will show your understanding of both the business and technical aspects of the role.
