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- Tasks: Lead Major Incident Management to ensure service continuity in a 24/7 environment.
- Company: Leading tech company in the UK with a focus on diversity and inclusion.
- Benefits: Hybrid work model, competitive salary, and a commitment to exceptional customer experiences.
- Why this job: Join a dynamic team and make a real impact in IT operations.
- Qualifications: Bachelor's degree and extensive experience in IT operations and service management.
- Other info: Thriving environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology company in the United Kingdom is seeking an experienced Major Incident Management SDM to lead their ITSM Major Incident function. The role focuses on ensuring service continuity and minimizing disruptions in a 24/7 regulated payment environment.
Ideal candidates will have a bachelor's degree and extensive experience in IT operations and service management. The company fosters a hybrid work model and values diversity and inclusion. Join a team that thrives on delivering exceptional customer experiences with advanced technology.
Senior Major Incident Manager – ITSM & 24/7 Resilience employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager – ITSM & 24/7 Resilience
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to ITSM and service continuity. Tailor your answers to show how your experience aligns with their needs.
✨Tip Number 3
Showcase your problem-solving skills! In a role focused on major incidents, be ready to discuss specific examples of how you've handled disruptions in the past. This will demonstrate your capability to thrive in a 24/7 environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Major Incident Manager – ITSM & 24/7 Resilience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT operations and service management. We want to see how your skills align with the role of Senior Major Incident Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ensuring service continuity in a 24/7 environment. We love seeing candidates who can connect their personal values with our mission.
Showcase Your Problem-Solving Skills: In this role, you'll need to tackle major incidents head-on. Use your application to share specific examples of how you've successfully managed incidents in the past. We’re all about real-world experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Planet
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge. Be prepared to discuss frameworks like ITIL and how they apply to major incident management. This will show that you’re not just familiar with the concepts but can also implement them effectively in a 24/7 environment.
✨Demonstrate Your Leadership Skills
As a Senior Major Incident Manager, you'll need to lead teams during high-pressure situations. Prepare examples of past incidents where you successfully managed a team through a crisis. Highlight your decision-making process and how you ensured service continuity.
✨Emphasise Your Customer-Centric Approach
This role is all about delivering exceptional customer experiences. Think of specific instances where you improved service delivery or resolved issues that enhanced customer satisfaction. Show that you understand the importance of keeping customers happy, especially in a regulated payment environment.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice articulating your thought process when dealing with major incidents. This will help you demonstrate your analytical skills and ability to think on your feet, which are crucial in a 24/7 operational setting.
