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- Tasks: Manage and grow relationships with strategic hotel customers in the CEE region.
- Company: Join Planet, a leading tech company revolutionising hospitality solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Make a real impact in the hospitality industry with cutting-edge technology.
- Qualifications: 5+ years in account management, fluent in French and English.
- Other info: Diverse workplace valuing merit and offering exciting career opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Planet
Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.
With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.
Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.
Role overview
We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the Central and Eastern Europe (CEE) region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions.
The ideal candidate will be fluent in French and English, with a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership.
What you will do
- Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.
- Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
- Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
- Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
- Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
- Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
- Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
- Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.
- Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Who you are
- 5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS.
- Proven track record managing large enterprise or strategic hotel accounts across multiple geographies.
- Deep understanding of hotel operations and the hospitality technology landscape.
- Exceptional communication and negotiation skills in French and English.
- Ability to handle high-pressure customer situations with poise and professionalism.
- Experience with CRM systems (e.g., Salesforce) and account planning tools.
- Willingness to travel across the CEE region as needed (approx. 20–30%).
Preferred Qualifications:
- Prior experience working with or within hotel groups or chains.
- Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech.
- Familiarity with customer lifecycle management frameworks and SaaS metrics (e.g., NRR, churn, NPS).
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Senior Account Manager - French speaker [PMS] employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - French speaker [PMS]
✨Network Like a Pro
Get out there and connect with people in the hospitality industry! Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Show Off Your Skills
When you get the chance to chat with someone from Planet or any other company, make sure to highlight your experience in account management and your understanding of hotel operations. We want to see how you can bring value to our team, so don’t hold back!
✨Prepare for the Interview
Do your homework on Planet and our products before the interview. Understand our PMS solutions and think about how your skills can help us enhance the guest journey. We love candidates who come prepared and show genuine interest in what we do!
✨Follow Up
After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates. We appreciate when candidates take the time to follow up!
We think you need these skills to ace Senior Account Manager - French speaker [PMS]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience in account management and any specific achievements in the hospitality sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for hospitality technology and how your skills align with our mission at Planet. Don’t forget to mention your fluency in French and English!
Showcase Your Customer Success Stories: In your application, include examples of how you've successfully managed strategic accounts or resolved customer escalations. We love hearing about your proactive approach to customer retention and growth!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Planet
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations and hospitality technology. Familiarise yourself with Planet's PMS solutions and how they integrate with other systems. This will show that you're not just interested in the role, but that you understand the industry.
✨Speak Their Language
Since this role requires fluency in French and English, practice your language skills before the interview. Be prepared to switch between languages if needed, especially when discussing technical aspects or customer scenarios. It’ll demonstrate your comfort and confidence in both languages.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully managed key accounts or resolved customer escalations. Highlight your strategic thinking and how you’ve driven retention and growth for your clients. This will help illustrate your fit for the Senior Account Manager role.
✨Ask Insightful Questions
Come prepared with questions that show your interest in the company and the role. Ask about their approach to customer success, how they measure satisfaction, or what challenges they face in the CEE region. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
