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For Companies At a Glance
- Tasks: Manage and grow relationships with strategic hotel customers in the CEE region.
- Company: Join Planet, a leading tech company revolutionising hospitality solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Why this job: Be part of a dynamic team delivering innovative software solutions to enhance guest experiences.
- Qualifications: 5+ years in account management, strong communication skills, and hospitality tech knowledge.
- Other info: Diverse workplace valuing merit and offering exciting career opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.
With a heritage of over 40 years in hotel technology through brands like Protel and Hotsoft, Planet has evolved into the only full-stack provider offering a fully integrated platform that unifies PMS, payment solutions, and over 1,000 third-party integrations — all from a single provider.
Our platform is designed to eliminate operational friction, enhance the guest journey from booking to check-out, and drive revenue growth and loyalty for hoteliers around the world.
Role overview
We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the Central and Eastern Europe (CEE) region. This role is integral to our mission of delivering long-term value to our clients in the hospitality sector through our cutting-edge hospitality software solutions.
The ideal candidate will be fluent in English, with a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership.
Responsibilities
- Strategic Account Management: Own and manage relationships with a portfolio of high-value hotel customers in the CEE region.
- Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
- Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
- Account Planning: Develop and maintain long-term account strategies aligned with customer goals and internal business objectives.
- Upsell & Cross-Sell: Identify and execute on upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with product offerings.
- Renewals & Pricing: Lead renewal discussions, contract negotiations, and pricing strategy in collaboration with legal and finance teams.
- Product Education & Advocacy: Educate customers on new features and best practices; act as a trusted advisor on the software’s strategic value.
- Stakeholder Management: Build strong multi-level relationships (operational to executive) within customer organizations.
- Customer Insights: Provide structured feedback to product and marketing teams based on customer insights and competitive intelligence.
Qualifications
Who you are:
- 5+ years’ experience in key account management or customer success roles, ideally within hospitality software or SaaS.
- Proven track record managing large enterprise or strategic hotel accounts across multiple geographies.
- Deep understanding of hotel operations and the hospitality technology landscape.
- Exceptional communication and negotiation skills in English.
- Ability to handle high-pressure customer situations with poise and professionalism.
- Experience with CRM systems (e.g., Salesforce) and account planning tools.
- Willingness to travel across the CEE region as needed (approx. 20–30%).
Preferred Qualifications:
- Prior experience working with or within hotel groups or chains.
- Knowledge of property management systems (PMS), booking engines, revenue management systems (RMS), or similar hospitality tech.
- Familiarity with customer lifecycle management frameworks and SaaS metrics (e.g., NRR, churn, NPS).
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Senior Account Manager employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Planet and its products. Understand our PMS and payment solutions inside out, and think about how your experience aligns with our mission. This will help you stand out as a candidate who truly gets what we do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in account management can drive customer retention and growth. Use specific examples from your past roles to show how you’ve successfully managed strategic accounts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Planet and being part of our exciting journey.
We think you need these skills to ace Senior Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Account Manager role. Highlight your experience in account management and any specific achievements in the hospitality sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of hotel operations and how your skills align with our mission at Planet. Let us know why you're passionate about this role and how you can contribute.
Showcase Your Communication Skills: As a Senior Account Manager, communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. We love candidates who can articulate their thoughts well, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Planet
✨Know Your Stuff
Make sure you brush up on your knowledge of hotel operations and hospitality technology. Familiarise yourself with Planet's products and how they integrate into the hospitality sector. This will help you speak confidently about how you can add value to their clients.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your success in account management, especially in high-pressure situations. Highlight your experience with strategic accounts and how you've driven retention and growth in previous positions.
✨Ask Insightful Questions
During the interview, ask questions that show your understanding of the industry and the company's goals. Inquire about their current challenges in the CEE region or how they measure customer success. This shows you're not just interested in the role but also in contributing to their mission.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively managed stakeholder relationships and resolved escalations in the past, showcasing your negotiation skills.
