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For Companies At a Glance
- Tasks: Manage merchant onboarding and ensure top-notch customer service.
- Company: Join Planet, a global leader in tech and payments solutions for retail and hospitality.
- Benefits: Enjoy a hybrid work model and diverse workplace culture.
- Why this job: Be part of a fast-paced environment that values teamwork and innovation.
- Qualifications: Strong understanding of integrated payments and experience in quality processes required.
- Other info: Opportunities for growth in a dynamic technology market.
The predicted salary is between 36000 - 60000 £ per year.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview:
The primary function of Payments Onboarding Specialist role is to run all aspects of merchant onboarding for our international clients. The jobholder will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.
What you will do
- Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner
- Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s
- Resolve issues/queries by interacting and communicating with other colleagues/ departments
- Adapt to a fast moving environment in a proactive and team focused manner
- Liaise with Merchants and other departments to enable solutions delivery on time and to the correct specification
- Provide accurate, valid and complete information
- data validation according to established processes
- Liaise with other departments to review contracts to ensure correct configuration and billing models provided
- Create tickets from contracts and other source materials for the enablement team to action
- Provide internal or external technical advice about Planet solutions
- Follow up, analyze and report the status of the installed solutions
- Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- Work with an openness to take on new tasks and challenges as they present themselves within the position
- Follow communication procedures, guidelines and policies
Who you are:
- You will have a strong understanding of the integrated payments world
- Well organized and able to work to tight deadlines
- you will have experience in the quality process
- You will be a strong team player
- Previous experience within the payments, POS or Tax Free industry is an added asset
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Pre-Enablement and Quality Specialist employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Enablement and Quality Specialist
✨Tip Number 1
Familiarise yourself with the integrated payments landscape. Understanding the key players, technologies, and trends in this sector will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the payments and hospitality industries. Attend relevant events or join online forums to connect with people who can provide insights about the company and the role, which could give you an edge.
✨Tip Number 3
Prepare to discuss your experience with quality processes and customer service. Be ready to share specific examples of how you've successfully managed tight deadlines and resolved customer queries in previous roles.
✨Tip Number 4
Showcase your adaptability and teamwork skills. Think of instances where you've had to quickly adjust to changes or collaborate with others to achieve a common goal, as these are crucial for the fast-paced environment at Planet.
We think you need these skills to ace Pre-Enablement and Quality Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Pre-Enablement and Quality Specialist position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in payments, onboarding, and quality processes. Use specific examples that demonstrate your ability to meet tight deadlines and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the integrated payments world and your enthusiasm for the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Planet
✨Understand the Payments Landscape
Familiarise yourself with the integrated payments world, especially the latest trends and technologies. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed tight deadlines in previous roles. Highlight your ability to stay organised and prioritise tasks effectively, as this is crucial for the Payments Onboarding Specialist position.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in teams and how you’ve contributed to achieving common goals. Planet values strong team players, so share specific instances where your collaboration made a difference.
✨Prepare for Customer Service Scenarios
Think of examples where you've provided excellent customer service or resolved issues effectively. Be prepared to discuss how you would handle customer queries and ensure satisfaction, as this is a key aspect of the role.
