At a Glance
- Tasks: Lead a high-performing team to drive growth and innovation in hospitality accounts.
- Company: Join a dynamic company focused on eCommerce innovation and strategic expansion.
- Benefits: Enjoy flexible working, professional development, and a commitment to diversity.
- Other info: Be part of a culture that values inclusion and personal growth.
- Why this job: Make a real impact in the hospitality sector while advancing your career.
- Qualifications: 10+ years in account management with strong leadership and communication skills.
The predicted salary is between 118800 - 145200 £ per year.
- The VP, Strategic Accounts will provide senior commercial leadership for a portfolio of strategic enterprise hospitality customers, leading an experienced Account Management team and owning the execution of ambitious revenue, growth and relationship objectives
- This is a senior leadership role with responsibility for professionalising an already high-performing team, strengthening its operating cadence, and taking the function to the next stage of its development
- The role will also be central to driving Planet's geo-expansion roadmap and accelerating e Commerce innovation for the hospitality vertical, a business area receiving significant strategic investment and executive sponsorship
- The successful candidate will work closely with Product, Operations, Commercial, Marketing and Executive Leadership stakeholders to convert customer needs, market opportunities and product innovation into scalable growth across existing and emerging markets
- Lead and develop a team of experienced Account Directors responsible for Planet's most strategic hospitality customers
- Own the commercial performance of the team, ensuring delivery against revenue, growth, retention and strategic account objectives
- Establish clear objectives, performance metrics, governance structures and account planning disciplines to drive operational excellence
- Coach and mentor team members, identifying capability gaps and creating development plans that elevate overall performance
- Drive adoption and execution of Planet's Maintain, Grow, Explore framework across the strategic accounts organisation
- Foster a culture of accountability, collaboration, customer advocacy and commercial excellence
- Act as an executive sponsor and trusted advisor to C-suite and senior stakeholders across strategic hospitality customers
- Identify, develop and close complex growth opportunities across Planet's payments, software and commerce portfolio
- Lead executive-level customer relationships, managing escalations, commercial negotiations and strategic initiatives
- Ensure Quarterly Business Reviews are structured, value-driven and aligned to customer and Planet objectives
- Build long-term partnerships that support retention, expansion and customer success outcomes
- Partner closely with Product, Operations, Technology, Marketing and Commercial teams to align customer requirements and strategic priorities
- Lead the commercial input into Planet's hospitality geo-expansion roadmap, identifying opportunities, dependencies and growth priorities
- Champion e Commerce innovation initiatives within the hospitality segment, translating product investment into customer adoption and measurable business outcomes
- Collaborate with Executive Sponsors to ensure leadership visibility on customer priorities, risks, opportunities and ongoing strategic initiatives
- Act as the voice of the customer internally and drive alignment across cross-functional teams
- Own annual cross-sell, up-sell and growth targets across strategic hospitality brands and management groups
- Drive expansion into additional business units, management companies and international markets
- Partner with Finance and Commercial Leadership on forecasting, pipeline management and revenue planning
- Monitor and improve signature-to-revenue conversion across strategic opportunities
- Maintain accountability for gross profit delivery, budget planning, forecast accuracy and overall business performance
Benefits
- Growth and skills: We know that for some its about growing into more senior and exciting roles and for others its about becoming a deep technical expert.
No matter what your ambition, we are with you all the way.
We will invest in you to keep your skills relevant and you motivated
• Flexible working: Work from home?
Work in the office?
Have family and life commitments that mean you want flexibility?
We care about what you deliver, not where you work nor the hours you work.
- We offer the flexibility that suits you and your life
- Workplace diversity: We want our workforce to reflect the world we live in and the customers we serve.
We are proud to support a culture of inclusion where everyone and anyone can bring their whole selves to work
- 10+ years of experience in enterprise account management, commercial leadership, strategic customer growth or related senior commercial roles
- Proven success managing large, complex enterprise customers within hospitality, travel, payments, fintech or enterprise technology environments
- International mindset with experience working across cultures and regions
- Strategic thinker with the ability to balance long-term growth initiatives with near-term commercial execution
- Exceptional communication, negotiation and stakeholder management skills
- Deep knowledge of payments and commerce solutions, with the ability to translate customer challenges into compelling commercial propositions
- Results-oriented leader with strong commercial acumen, operational discipline and customer focus
- Demonstrated experience leading and developing high-performing commercial teams
- Track record of managing executive-level customer relationships and influencing senior stakeholders across multiple geographies
- Experience supporting international expansion initiatives, multi-country customer programmes or global enterprise rollouts is highly desirable
- Strong understanding of the hospitality ecosystem, including payments, PMS, POS, commerce platforms and hospitality technology providers
- Additional language skills are advantageous
- #J-18808-Ljbffr
Vice President of Strategic Accounts in London employer: Planet
At Planet, we pride ourselves on being an exceptional employer that champions a people-centric culture and prioritises employee growth. With a hybrid work model based in vibrant cities like London, Berlin, and Haarlem, we offer competitive benefits including paid time off, wellness programmes, and opportunities for professional development through tuition reimbursement and LinkedIn Learning. Join us to be part of a mission-driven team that values diversity and fosters a sense of belonging while tackling some of the world's most pressing challenges through innovative geospatial solutions.
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We think this is how you could land Vice President of Strategic Accounts in London
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We think you need these skills to ace Vice President of Strategic Accounts in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Planet, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Planet
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Planet’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
