At a Glance
- Tasks: Manage key hospitality accounts and drive revenue growth through strong relationships.
- Company: Join Planet, a global tech leader in hospitality networking solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Shape customer experiences and influence business growth in a dynamic environment.
- Qualifications: Experience in account management and hospitality technology is essential.
The predicted salary is between 50000 - 65000 € per year.
Planet is a global technology company delivering innovative solutions that power customer experiences across hospitality and beyond. Within Planet, Hoist Group is a leading networking technology partner in the hospitality sector, specialising in the design, delivery, and support of complex IP networks. Our solutions enable hotels to deliver seamless connectivity and digital guest experiences through high-speed internet access, IPTV, and related network services, supported by 24/7 operational excellence.
As a Relationship Manager, you will take ownership of a portfolio of strategic hospitality customers, focusing on building long-term relationships, ensuring high levels of customer satisfaction, and driving revenue growth across our networking solutions. You will act as the primary point of contact for your accounts, managing the full lifecycle from relationship management and service oversight to identifying and delivering commercial growth opportunities. This role combines strong account management capability with a proactive commercial mindset.
What You Will Do- Act as the primary point of contact for assigned Key Accounts, owning the end-to-end customer relationship.
- Build and maintain strong, trusted relationships with key stakeholders and decision-makers within hospitality organisations.
- Lead regular customer meetings to review performance, service quality, and future opportunities.
- Develop and maintain structured Key Account plans with clear, measurable objectives.
- Identify and deliver revenue growth opportunities through cross-sell, upsell, and new business within existing accounts.
- Manage RFI/RFP processes, proposals, and commercial discussions.
- Lead contract negotiations and support the closure of new business opportunities.
- Maintain a strong pipeline of opportunities and deliver against revenue and growth targets.
- Work closely with internal delivery and technical teams to ensure successful implementation and service quality.
- Act as an escalation point for customer issues, ensuring timely resolution and high customer satisfaction.
- Maintain a strong focus on service excellence and long-term retention.
- Maintain accurate CRM records, pipeline tracking, and account documentation.
- Provide regular reporting and updates on account performance, risks, and opportunities.
- Monitor competitor activity, pricing trends, and market developments to inform account strategy.
- Work collaboratively with internal teams across sales, operations, and support functions.
- Contribute to team initiatives and share best practice to improve overall performance.
- Represent the business in customer engagements and industry events.
- Proven experience in Key Account Management/Relationship Management/Customer Success, ideally within technology or networking solutions.
- Strong background in hospitality technology and networking environments (e.g. IP networks, connectivity, or digital guest solutions).
- Demonstrated ability to grow accounts through a combination of relationship management and commercial delivery.
- Experience managing complex customer relationships with multiple stakeholders.
- Strong commercial acumen with experience managing proposals, contracts, and negotiations.
- Excellent communication, presentation, and stakeholder management skills.
- Organised and structured, with strong pipeline and account planning capability.
- Experience using CRM systems such as Salesforce.
- Self-motivated, resilient, and comfortable operating in a fast-paced, evolving environment.
Planet is an equal opportunity employer where diversity is valued, and all employment decisions are based on qualifications, merit, and business need. Join a fast-growing, innovative organisation where you will have the opportunity to shape customer relationships, influence business growth, and develop your career in a dynamic global environment. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Relationship Manager – Networking (Hospitality) in London employer: Planet
At Planet, we pride ourselves on being a forward-thinking employer that champions innovation and diversity within the hospitality technology sector. Our collaborative work culture fosters personal and professional growth, offering employees the chance to shape customer relationships and drive business success in a dynamic global environment. With a hybrid work model and a commitment to operational excellence, we provide a supportive atmosphere where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager – Networking (Hospitality) in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in hospitality tech. Building relationships face-to-face can really set you apart from the crowd.
✨Tip Number 2
Be proactive! Reach out to potential employers directly, even if they haven't posted a job. Show them how your skills can benefit their business, especially in account management and customer success.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their challenges in hospitality tech and come ready with ideas on how you can help improve their customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Relationship Manager – Networking (Hospitality) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relationship Manager role. Highlight your experience in account management and any relevant skills in hospitality technology. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to grow accounts and manage relationships. Use numbers and examples to make your successes stand out. We love seeing results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so show us your communication style and how you connect with others. Be yourself, and let us know why you’re passionate about this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Planet!
How to prepare for a job interview at Planet
✨Know Your Stuff
Before the interview, dive deep into Planet's offerings, especially in hospitality technology and networking solutions. Familiarise yourself with their products like high-speed internet access and IPTV. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Build Rapport
As a Relationship Manager, your ability to connect with people is key. Practice building rapport during the interview by being personable and engaging. Show genuine interest in the interviewers and their experiences at Planet, which will demonstrate your relationship management skills right from the start.
✨Prepare for Scenarios
Expect scenario-based questions that assess your account management and problem-solving skills. Think of examples from your past experiences where you've successfully managed complex relationships or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Commercial Mindset
Highlight your commercial acumen by discussing how you've identified growth opportunities in previous roles. Be ready to talk about your experience with proposals, contracts, and negotiations. This will show that you understand the business side of relationship management and can drive revenue growth effectively.
