Customer Success Manager, EMEA Civil Governments in London

Welcome to Planet. We believe in using space to help life on Earth. Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As a Customer Success Manager for EMEA Civil Government, you will be responsible for managing and expanding relationships with a diverse range of public sector entities across Europe, the Middle East, and Africa. This includes national/central governments, regional authorities, local municipalities, and key supranational organizations (e.g., Space agencies, Union bodies, and UN programmes). You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for critical applications such as environmental monitoring, emergency response, land management, maritime surveillance, and sustainable development.

The ideal candidate will have experience working with European governments, have a solid ability to navigate highly complex and varied government structures and decision-making processes, procurement cycles, and the ability to integrate relationships across different countries and cultures. The ability to identify and build connections between ministries, directorates, and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, hybrid role which will require you to work from our Berlin, Haarlem or London office 3 days per week.

• Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

• 4+ years of experience in Customer Success, account management or similar, ideally experience supporting government organizations as a customer.
• Bachelor’s degree from an accredited institution.
• Advanced working knowledge of remote sensing, GIS or geospatial imagery products.
• Ability to develop long-term strategic plans for each customer that align with their policy goals, project timelines, and budget cycles.
• A forward-thinking approach to identify potential challenges and the ability to guide conversations toward positive outcomes.
• Solid organizational skills to manage multiple customers at once, prioritize tasks, and keep projects on track.
• Ability to successfully communicate and coordinate with international customers & sales teams.
• Solid problem solving skills, proactive work style and ability to work independently.
• Ability to translate customer challenges into solutions using Planet’s data and services.
• Professional working proficiency in English, the language of the company.
• Excellent verbal and written communication skills.
• Willingness to travel.

• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.
• Working proficiency in another European language (Italian, Greek, Spanish).
• Previous Program/Project Management experience.
• Experience with Public Procurement and Tender Processes.

Benefits While Working at Planet: These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off.
• Employee Wellness Program.
• Home Office Reimbursement.
• Monthly Phone and Internet Reimbursement.
• Tuition Reimbursement and access to LinkedIn Learning.
• Equity.
• Volunteering Paid Time Off.

If this job intrigues you, but you’re thinking you might not have all the qualifications, please do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.