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For Companies At a Glance
- Tasks: Build strong customer relationships and ensure their success with our innovative products.
- Company: Join a forward-thinking company dedicated to Defence and Intelligence in the EMEA region.
- Benefits: Enjoy paid time off, wellness programs, and tuition reimbursement for your growth.
- Other info: Remote role with opportunities for international travel and career advancement.
- Why this job: Be a trusted advisor and make a real impact in the Defence and Intelligence sector.
- Qualifications: 4+ years in Customer Success and experience with defence customers required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a selfâstarter, creative thinker, and a great communicator. Maintaining a humanâcentered approach, you will help drive value realization and return on the client's investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer's goâto Planet ambassador.
This is a fullâtime, remote position based in Germany, Austria, Slovenia or the Netherlands, that will require regular access to customers in the Middle East. If located near an office, you are expected to work from that office 3 days per week.
Impact You'll Own
- Build and maintain strong, longâlasting customer relationships
- Assist customers to expand their usage and adoption of our products
- Onboard and train new clients
- Coâown contract renewal with sales
- Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
- Communicate consistently with clients throughout the contract lifeâcycle, escalating important issues where needed
- Work closely with Sales Representatives and other teams across the company
- Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
What You Bring
- 4+ years of experience in Customer Success, account management or similar
- Bachelor's degree in a relevant field
- Experience successfully managing customer relationships or projects in defence
- Professional working proficiency in English, the language of the company, and Arabic
- Ability to successfully communicate and coordinate with international customers & sales teams
- Experience working with defence and intelligence customers across the Middle East
- Excellent problemâsolving skills, proactive work style, and ability to work independently
- Ability to multitask and prioritize job requirements
- Ability to travel internationally
What Makes You Stand Out
- Experience in Earth observation and related fields
- Experience working with government customers
- Working knowledge of geospatial technologies, GIS or Remote Sensing
- Experience as an intelligence professional, imagery analyst or related field
Application Deadline
June 30, 2026 by 11:59p / 23:59 CET (Central European Time)
Benefits While Working At Planet
- Paid time off including vacation, holidays and companyâwide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Customer Success Manager - Defence and Intelligence (Middle East) in London employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager - Defence and Intelligence (Middle East) in London
â¨Tip Number 1
Network like a pro! Reach out to people in the defence and intelligence sector, especially those who work at Planet or similar companies. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
â¨Tip Number 2
Prepare for interviews by researching common questions for Customer Success Managers. Think about how your experience aligns with the role and be ready to share specific examples of how you've built strong customer relationships in the past.
â¨Tip Number 3
Show off your domain expertise! Brush up on your knowledge of remote sensing, GIS, and geospatial imagery products. Being able to speak confidently about these topics will make you stand out as a candidate who can truly add value to the team.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Planet team.
We think you need these skills to ace Customer Success Manager - Defence and Intelligence (Middle East) in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer relationships, especially in defence and intelligence, to show us youâre the right fit!
Show Off Your Communication Skills: As a Customer Success Manager, communication is key! Use your application to demonstrate your ability to convey complex ideas clearly and effectively. We want to see how you can be a trusted advisor to our clients.
Highlight Relevant Experience: Donât forget to mention any specific experience you have with geospatial technologies or remote sensing. This will help us understand your domain expertise and how you can add value to our team.
Apply Through Our Website: We encourage you to submit your application through our website. Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy!
How to prepare for a job interview at Planet
â¨Know Your Stuff
Make sure you brush up on your knowledge of defence and intelligence, especially in relation to remote sensing and geospatial imagery products. Being able to speak confidently about these topics will show that you're not just a great communicator, but also a knowledgeable advisor.
â¨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained customer relationships in the past. Think about specific situations where you helped clients realise value from a product or service, as this aligns perfectly with the role's focus on client retention.
â¨Be Proactive and Problem-Solving
During the interview, highlight your proactive work style and problem-solving skills. Share stories where you identified issues before they became problems and how you provided timely solutions. This will demonstrate your ability to deliver excellent customer experiences.
â¨Cultural Awareness is Key
Since you'll be working with customers in the Middle East, it's important to show your understanding of cultural nuances. If you have experience working with international clients, especially in that region, make sure to mention it. This will help position you as a trusted advisor who can navigate diverse environments.