At a Glance
- Tasks: Provide application support and resolve help desk tickets for a seamless payment experience.
- Company: Join Planet, a leading tech company transforming payments with a focus on customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with a culture of continuous improvement.
- Why this job: Be part of a mission-critical team ensuring reliable payment processing for millions of transactions.
- Qualifications: 3+ years in software engineering, strong communication skills, and experience with SQL databases.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview
Reporting to the Application Support Team Lead you will provide application support to internal and external users. Our payments backend ensures funds are delivered on time to merchants creating a seamless payment experience to the consumer. It is a mission critical system that must reliably process millions of transactions within short time boundaries.
What You Will Do
- Monitor, classify, triage, and proficiently resolve incoming help desk tickets, both independently and in collaboration with fellow team members.
- Create and maintain comprehensive documentation, including troubleshooting guides, support procedures, and knowledge base articles for internal and external use.
- Ensure continuous uptime, scalability, and optimal performance of supported applications.
- Deliver timely responses and resolutions to requesters within defined departmental Service Level Agreements (SLAs).
- Effectively communicate with key stakeholders and end users.
- Quickly acquire proficiency in the functionality and troubleshooting methods for newly developed solutions.
- Ensure all incidents are accurately documented within our ITSM toolset.
Who You Are
- Experienced in taking ownership of tasks, commitments, quality, and contributing to a culture of continuous improvement service.
- Self‑motivated and detail‑oriented team player with a desire to work on a team and mentor team members when necessary.
- Able to efficiently break down problems and leverage business resources to establish a clear path toward customer value despite the presence of ambiguity.
- Demonstrates exceptional written and verbal communication skills with the ability to elucidate complex concepts thoroughly in a clear and concise manner.
- A solid foundation in software engineering – bachelor’s degree preferred with 3+ years of experience.
- Advanced skills in UNIX commands.
- Experience working with SQL databases such as MySQL.
- Skilled in the use of commonly used scripting languages such as Bash, PERL, AWK.
- Provide outstanding support, including on‑call support when necessary.
- Intermediate‑level proficiency in Relativity (RCA, other Relativity certifications a plus!), eDiscovery data processing tools, and the EDRM.
- Experience with any of the following is a plus: container technologies such as Docker and Kubernetes; RabbitMQ or Kafka.
Why Planet
Planet is an equal‑opportunity employer where diversity is valued and all employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. At Planet, we embrace a hybrid work model, with three days a week in the office.
Application Reporting Engineer in London employer: Planet
Planet is an exceptional employer that prioritises employee growth and a collaborative work culture, making it an ideal place for an Application Reporting Engineer. With a commitment to diversity and a hybrid work model, employees enjoy a balanced work-life environment while contributing to innovative payment solutions in the Retail and Hospitality sectors. The company offers comprehensive support for professional development, ensuring that team members can thrive and advance their careers in a rapidly growing technology landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Application Reporting Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Planet values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Planet might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Planet!
✨Direct Apply to Planet
Let's not forget to apply directly through the Planet website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Reporting Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Planet.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Planet. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Planet
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
