At a Glance
- Tasks: Lead and govern the Change Management process across our tech landscape.
- Company: Join Planet, a leading tech company transforming payments with a focus on customer experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Diversity is valued here; we want you to thrive in a dynamic, innovative culture.
- Why this job: Make a real impact in a fast-paced environment while ensuring stability and compliance.
- Qualifications: 8+ years in IT Change Management and strong understanding of ITIL principles required.
The predicted salary is between 48000 - 72000 € per year.
About Us:
Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview:
We are seeking a methodical and risk-aware ITSM Change Manager to lead and govern the Change Management process across our technology landscape. In this role, you will ensure all technology changes—whether infrastructure, application, or security-related—are assessed, approved, and implemented in a controlled and compliant manner, minimizing disruption to critical financial systems.
Working within a mature ITIL-aligned ITSM framework, the Change Manager will collaborate across cross-functional teams, including DevOps, infrastructure, application support, risk, compliance, and business stakeholders. Your focus will be on stability, audit readiness, regulatory alignment, and continuous improvement of the change process.
What you will do:
Change Management Ownership:
- Manage the end-to-end Change Management process in line with ITIL v4 principles and internal governance standards.
- Ensure all Requests for Change (RFCs) are properly documented, risk-assessed, tested, scheduled, and reviewed.
- Facilitate and chair Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings, engaging stakeholders across IT and business functions.
- Ensure changes to production environments—especially those supporting trading platforms, payment systems, and financial reporting —are conducted with the lowest possible risk and maximum transparency.
- Track and report on change KPIs (e.g., success/failure rates, emergency changes, scheduling conflicts, and risk trends).
- Monitor for change collisions , blackouts, and resource availability to prevent service conflicts or capacity issues.
Governance & Compliance:
- Ensure the change process complies with internal controls and regulatory requirements , including PCI DSS, DORA, ACPR and GDPR
- Act as a liaison between IT and risk, audit, and compliance functions , supporting evidence requests and control attestations.
- Maintain documentation, policies, and procedures related to change control, and contribute to audit readiness and operational resilience frameworks.
Continuous Improvement:
Identify and implement process improvements to streamline change handling, reduce lead times, and improve success rates.
Promote the use of automation and DevOps-aligned practices (e.g., change pipelines, CI/CD controls) without compromising governance.
Provide regular training and awareness to technical teams on change processes and risk controls.
Who you are:
- Bachelor’s degree in Information Technology , Computer Science, or relevant industry experience .
- 8 + years of experience in IT Change Management or related ITSM disciplines within enterprise IT.
- Strong understanding of ITIL v3/v4 framework; ITIL Foundation certification required , Intermediate or Managing Professional preferred.
- Experience managing change processes in a financial services or regulated enterprise environment.
- Familiarity with ITSM tools such as ServiceNow, BMC Remedy , or Jira Service Management.
- Demonstrated ability to evaluate technical risk , engage with senior stakeholders, and drive structured decision-making.
Preferred Qualifications:
- Experience supporting DevOps and CI/CD change pipelines , including automation controls and approvals.
- Knowledge of operational resilience frameworks, business continuity, or disaster recovery.
- Understanding of change impact on critical financial systems such as trading, market data, treasury, or customer-facing applications.
- Experience with metrics dashboards and service performance reporting.
Key Competencies:
- Risk-aware decision making and governance
- Process orientation and analytical thinking
- Excellent stakeholder communication
- Documentation and audit readiness
- Leadership in cross-functional environments
- Continuous improvement mindset
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
ITSM Change Manager employer: Planet
At Planet, we pride ourselves on being a leading technology company that prioritises customer experience in the payments sector. Our dynamic work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a strong commitment to diversity and a hybrid work model, we ensure a supportive environment where every team member can thrive while contributing to our mission of creating seamless commerce experiences.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Change Manager
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to ITSM and change management. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice common interview questions, but don’t just memorise answers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your experience with change management processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team at Planet and contributing to our mission of connected commerce.
We think you need these skills to ace ITSM Change Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ITSM Change Manager role. Highlight your experience with ITIL frameworks and change management processes, as well as any relevant tools like ServiceNow or Jira. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about change management and how you can contribute to our mission at Planet. Be sure to mention specific experiences that demonstrate your risk-aware decision-making skills.
Showcase Your Achievements:When detailing your past roles, focus on achievements rather than just responsibilities. Use metrics to show how you've improved change processes or reduced risks in previous positions. We love numbers that tell a story!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Planet!
How to prepare for a job interview at Planet
✨Know Your ITIL Inside Out
Make sure you have a solid grasp of ITIL v3/v4 principles, as this role heavily relies on them. Brush up on the Change Management process and be ready to discuss how you've applied these principles in your previous roles.
✨Showcase Your Risk Management Skills
Prepare examples that demonstrate your ability to assess and manage risk in change processes. Highlight any experience you have with compliance standards like PCI DSS or GDPR, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Be ready to talk about your experience collaborating with cross-functional teams. Share specific instances where you facilitated discussions or led meetings, especially around Change Advisory Boards (CABs) or Emergency CABs.
✨Continuous Improvement Mindset
Think of ways you've improved change processes in your past roles. Whether it’s through automation or streamlining workflows, be prepared to discuss how you can bring that mindset to Planet and enhance their Change Management process.
