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For Companies At a Glance
- Tasks: Lead a dynamic team to manage key hotel accounts and drive commercial success.
- Company: Join Planet, a game-changer in hospitality technology with a global reach.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in the hospitality sector while leading a passionate team.
- Qualifications: 8+ years in account management, with leadership experience in B2B SaaS preferred.
- Other info: Embrace a fast-paced environment with a focus on innovation and customer satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
About Us
Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.
With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.
Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.
Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview
As Head of Key Account Management, you will lead a team of 6-8 Account managers today with possibility for growth in the coming 12-18 months that are responsible for our most valuable hotel c ustomers. Your goal is to ensure strong commercial performance, drive retention and expansion, and foster deep, strategic partner ships. You’ll bring structure, clarity, and leadership to a critical function that sits at the heart of our client success and revenue engine.
What you will do
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Leadership & Team Management
Lead, mentor, and develop a high-performing team of 6–8 Key Account Managers
Drive a culture of accountability, collaboration, and excellence
Set clear KPIs and regularly review team performance against commercial targets
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Client Strategy & Relationship Management
Own executive relationships with top-tier hotel clients
Ensure a customer-centric approach across the account management lifecycle
Act as an escalation point for key issues or growth opportunities
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Commercial Focus
Drive retention, upsell, and expansion within top accounts
Partner with sales, product, and payments teams to maximize commercial outcomes
Monitor contract renewals, pricing strategies, and risk management
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Operational Excellence
Implement structured account planning frameworks and reporting
Standardize processes for onboarding, engagement, and QBRs
Use data and CRM insights to drive decision-making and prioritization
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Cross-Functional Collaboration
Work closely with Product, Support, Sales, and Marketing to deliver value to clients
Serve as a voice of the customer internally, shaping product and service evolution
Lead initiatives to improve customer satisfaction and advocacy
Who you are
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8+ years of experience in key account management or customer success, preferably in B2B SaaS
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3+ years of experience leading account management or client-facing teams
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Proven success managing strategic accounts in the hospitality or payments sector a strong plus
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Strong commercial acumen and experience in upselling, renewal management, and revenue expansion
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Highly structured and systematic; experienced with CRM systems (e.g., Salesforce, HubSpot)
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Exceptional communication and stakeholder management skills
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Comfortable working in a fast-paced, high-pressure environment
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Head of Key Accounts, Hospitality [PMS] employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Key Accounts, Hospitality [PMS]
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. The more people you know, the better your chances of landing that Head of Key Accounts role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on key account management in hospitality. It’ll show them you’re not just another candidate, but someone who knows their stuff.
✨Tip Number 3
Prepare for interviews by researching the company inside out. Understand their platform and how it impacts the hospitality sector. This will help you tailor your answers and demonstrate your genuine interest in Planet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the Planet team right from the start.
We think you need these skills to ace Head of Key Accounts, Hospitality [PMS]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Key Accounts. Highlight your experience in key account management and any relevant achievements in the hospitality or payments sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the hospitality technology landscape. Share specific examples of how you've driven retention and expansion in previous roles, and let your personality come through.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've mentored teams, set KPIs, and driven a culture of excellence. We love seeing candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our amazing team at Planet!
How to prepare for a job interview at Planet
✨Know Your Stuff
Before the interview, dive deep into Planet's offerings and the hospitality tech landscape. Understand how their integrated platform works and be ready to discuss how your experience aligns with their mission of enhancing guest experiences.
✨Showcase Leadership Skills
As a Head of Key Accounts, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams, driven performance, and fostered collaboration in previous roles. Highlight specific KPIs you've set and achieved.
✨Client-Centric Mindset
Planet values a customer-centric approach, so be prepared to discuss how you've managed client relationships in the past. Share stories that illustrate your ability to drive retention and upsell opportunities while ensuring client satisfaction.
✨Data-Driven Decision Making
Familiarise yourself with CRM systems like Salesforce or HubSpot, as these are crucial for the role. Be ready to talk about how you've used data and insights to inform your strategies and improve account management processes.
