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- Tasks: Lead a dynamic team to manage key hotel accounts and drive commercial success.
- Company: Join Planet, a leader in hospitality technology transforming guest experiences.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Why this job: Make a real impact in the hospitality sector with innovative technology solutions.
- Qualifications: 8+ years in account management, strong leadership, and commercial acumen required.
- Other info: Diverse and inclusive workplace focused on employee development and satisfaction.
The predicted salary is between 43200 - 72000 £ per year.
About Planet
Planet is transforming the hospitality technology landscape by delivering a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.
With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.
Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.
Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview
As Head of Key Account Management, you will lead a team of 6-8 Account managers today with possibility for growth in the coming 12-18 months that are responsible for our most valuable hotel customers. Your goal is to ensure strong commercial performance, drive retention and expansion, and foster deep, strategic partnerships. You’ll bring structure, clarity, and leadership to a critical function that sits at the heart of our client success and revenue engine.
What you will do:
Responsibilities
- Lead, mentor, and develop a high-performing team of 6–8 Key Account Managers
- Drive a culture of accountability, collaboration, and excellence
- Set clear KPIs and regularly review team performance against commercial targets
- Own executive relationships with top-tier hotel clients
- Ensure a customer-centric approach across the account management lifecycle
- Act as an escalation point for key issues or growth opportunities
- Drive retention, upsell, and expansion within top accounts
- Partner with sales, product, and payments teams to maximize commercial outcomes
- Monitor contract renewals, pricing strategies, and risk management
- Implement structured account planning frameworks and reporting
- Standardize processes for onboarding, engagement, and QBRs
- Use data and CRM insights to drive decision-making and prioritization
- Work closely with Product, Support, Sales, and Marketing to deliver value to clients
- Serve as a voice of the customer internally, shaping product and service evolution
- Lead initiatives to improve customer satisfaction and advocacy
Who you are
- 8+ years of experience in key account management or customer success, preferably in B2B SaaS
- 3+ years of experience leading account management or client-facing teams
- Proven success managing strategic accounts in the hospitality or payments sector a strong plus
- Strong commercial acumen and experience in upselling, renewal management, and revenue expansion
- Highly structured and systematic; experienced with CRM systems (e.g., Salesforce, HubSpot)
- Exceptional communication and stakeholder management skills
- Comfortable working in a fast-paced, high-pressure environment
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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Head of Key Accounts, Hospitality [PMS] employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Key Accounts, Hospitality [PMS]
✨Tip Number 1
Network like a pro! Get out there and connect with industry folks on LinkedIn or at events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in how you can contribute to their mission of transforming hospitality tech.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in key account management. Highlight your successes in driving retention and upselling – that’s music to their ears!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of Key Accounts, Hospitality [PMS]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Key Accounts. Highlight your experience in key account management and any relevant achievements in the hospitality or payments sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming the hospitality technology landscape. Share specific examples of how you've driven retention and expansion in previous roles, and show us your leadership style.
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your commercial skills. Talk about your experience with upselling, renewal management, and how you've used data to drive decision-making. We love candidates who can demonstrate a strong understanding of business outcomes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Planet
✨Know Your Stuff
Before the interview, dive deep into Planet's offerings and the hospitality tech landscape. Understand their Property Management Systems and how they integrate with payments. This knowledge will help you speak confidently about how your experience aligns with their mission.
✨Showcase Leadership Skills
As a potential Head of Key Accounts, it's crucial to demonstrate your leadership style. Prepare examples of how you've successfully led teams, driven performance, and fostered collaboration. Highlight specific KPIs you've set and how you’ve achieved them.
✨Customer-Centric Mindset
Planet values a customer-centric approach, so be ready to discuss how you've prioritised client needs in past roles. Share stories that illustrate your ability to build strong relationships and drive retention and upsell opportunities.
✨Data-Driven Decision Making
Familiarise yourself with CRM systems like Salesforce or HubSpot, as these are key in this role. Be prepared to discuss how you've used data to inform your strategies and decision-making processes in previous positions.
