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- Tasks: Build strong customer relationships and ensure they get the most from our products.
- Company: Join a forward-thinking company dedicated to Defence and Intelligence in the EMEA region.
- Benefits: Enjoy paid time off, wellness programs, and tuition reimbursement for your growth.
- Other info: Remote role with opportunities for international travel and career advancement.
- Why this job: Be a trusted advisor and make a real impact in the Defence sector.
- Qualifications: 4+ years in Customer Success and experience with defence customers required.
The predicted salary is between 60000 - 80000 £ per year.
The Customer Success team at Planet is seeking a new Customer Success Manager to maintain relationships with customers in our strongly growing EMEA Defence and Intelligence segment. Your mission will be to act as our main point of contact and trusted advisor for our customers during their time with Planet and focus on client retention. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centred approach, you will help drive value realization and return on the client’s investment. In addition, you will grow and utilize your defence & intelligence domain expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador. This is a full-time, remote position based in Germany, Austria, Slovenia or the Netherlands, that will require regular access to customers in the Middle East. If located near an office, you are expected to work from that office 3 days per week.
Impact You’ll Own
- Build and maintain strong, long-lasting customer relationships
- Assist customers to expand their usage and adoption of our products
- Onboard and train new clients
- Co-own contract renewal with sales
- Provide excellent customer experience, ensure successful delivery of our services, produce timely solutions according to customer needs and goals
- Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed
- Work closely with Sales Representatives and other teams across the company
- Bring in domain knowledge and be the trusted advisor to our Defence & Intelligence customers
What You Bring
- 4+ years of experience in Customer Success, account management or similar
- Bachelor’s degree in a relevant field
- Experience successfully managing customer relationships or projects in defence
- Professional working proficiency in English, the language of the company, and Arabic
- Ability to successfully communicate and coordinate with international customers & sales teams
- Experience working with defence and intelligence customers across the Middle East
- Excellent problem-solving skills, proactive work style, and ability to work independently
- Ability to multitask and prioritize job requirements
- Ability to travel internationally
What Makes You Stand Out
- Experience in Earth observation and related fields
- Experience working with government customers
- Working knowledge of geospatial technologies, GIS or Remote Sensing
- Experience as an intelligence professional, imagery analyst or related field
Application Deadline June 30, 2026 by 11:59p / 23:59 CET (Central European Time)
Benefits While Working At Planet
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity Volunteering Paid Time Off
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Customer Success Manager - Defence and Intelligence (Middle East) in England employer: Planet
Contact Detail:
Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Defence and Intelligence (Middle East) in England
✨Tip Number 1
Network like a pro! Reach out to people in the defence and intelligence sectors on LinkedIn or at industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, highlight your knowledge of remote sensing and geospatial imagery. Make it clear that you're not just another candidate; you're the go-to person for their needs.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success and defence. Think about how you can demonstrate your problem-solving skills and proactive approach with real-life examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager - Defence and Intelligence (Middle East) in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working in the Defence and Intelligence sector and how you can contribute to our mission at Planet.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or account management. We’re looking for specific examples that demonstrate your ability to build strong relationships and drive customer satisfaction, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon unless it’s relevant to the role. This will help us understand your qualifications better!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Planet
✨Know Your Stuff
Make sure you brush up on your knowledge of defence and intelligence, especially in relation to remote sensing and geospatial imagery products. Being able to speak confidently about these topics will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you’ve had to explain complex concepts clearly or resolve issues effectively – these stories will highlight your skills.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This will help illustrate your proactive work style and ability to think on your feet, which are crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.