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For Companies At a Glance
- Tasks: Be the go-to person for customer support, handling queries and ensuring smooth order processing.
- Company: Join a well-established organisation with a focus on exceptional customer service.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and potential for permanent employment.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive team.
- Qualifications: Previous customer support experience and strong communication skills are essential.
- Other info: Great opportunity for growth in a dynamic environment.
Location: Thame
Salary: £30,000 per annum
Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a Sales Administrator based in Thame. This role is initially to cover a 12 month period with the look of going permanent at the end. Due to location you will ideally drive.
Working hours are Monday to Friday 9am - 5pm.
Main responsibilities:
- Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
- Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
- Coordination: Communicate with transport service providers to ensure seamless delivery processes.
- Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
- System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
- Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
- Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
- Community Management (Social Media): Engage with followers and respond to comments and messages.
Experience / Qualifications:
- Fluency in English for communication in a global environment.
- Previous experience within a customer support role.
- A passion for delivering exceptional customer service and exceeding customer expectations.
- Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
- Exceptional self-organization and time management skills to stay ahead of goals.
- A commitment to continuous learning, self-improvement, and process optimization.
- Solid IT skills and adaptability to new systems and tools.
Commutable locations: Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame.
Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Sales Administrator in Thame employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Thame
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales administration. Role-play with a friend or use online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Sales Administrator in Thame
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Administrator role. Highlight your customer support experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can contribute to our mission at StudySmarter. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication abilities. Whether it's through your writing style or how you present your experiences, we want to see that you can connect with customers effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Planet Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like customer support, order processing, and system monitoring. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you handled complaints effectively to ensure customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations related to customer support or order management. Practising these scenarios can help you articulate your thought process and demonstrate your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure success in customer support. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
