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- Tasks: Be the go-to person for customer queries via phone, email, and chat.
- Company: Join a well-established organisation in Cowley, known for its commitment to customer service.
- Benefits: Enjoy a competitive salary of £30,000 and a Monday to Friday work schedule.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Fluent English, previous customer support experience, and strong communication skills are essential.
- Other info: Ideal for those living in Cowley or nearby areas; public transport accessible.
The predicted salary is between 24000 - 36000 £ per year.
Location: Cowley
Salary: £30,000 per annum
Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a temporary Customer Service person based on the outskirts of Cowley, Oxfordshire. Due to location you will ideally drive however can be accessible via public transport.
Working hours are Monday to Friday 9am - 5pm.
Main responsibilities:
- Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
- Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
- Coordination: Communicate with transport service providers to ensure seamless delivery processes.
- Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
- System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
- Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
- Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
- Community Management (Social Media): Engage with followers and respond to comments and messages.
Experience / Qualifications:
- Fluency in English for communication in a global environment.
- Previous experience within a customer support role.
- A passion for delivering exceptional customer service and exceeding customer expectations.
- Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
- Exceptional self-organization and time management skills to stay ahead of goals.
- A commitment to continuous learning, self-improvement, and process optimization.
- Solid IT skills and adaptability to new systems and tools.
Commutable locations:
- Cowley
- Chalgrove
- Wallingford
- Didcot
- Abingdon
- Harwell
- Oxford
- Cholsey
- Watlington
- Chinnor
- Thame
Planet Recruitment is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.
Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Temporary Customer Service Advisor employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be supporting will not only boost your confidence but also help you provide better solutions during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the first point of contact for customers, practice clear and concise communication to ensure you can effectively convey information and resolve issues.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Being able to demonstrate your problem-solving skills and ability to exceed customer expectations will set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be ready to discuss any ideas you have for enhancing customer service processes, as this aligns with the role's focus on optimisation and efficiency.
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you provided support via phone, email, or chat, and showcase your ability to handle complaints and provide solutions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've exceeded customer expectations in the past and your commitment to continuous improvement.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills, teamwork abilities, and self-organisation. These are key traits for the role, so make sure they stand out.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at Planet Recruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer support roles. Be ready to share specific examples of how you've handled difficult situations or exceeded customer expectations, as this will demonstrate your passion for delivering exceptional service.
✨Demonstrate Strong Communication Abilities
Since the role involves interacting with customers via phone, email, and chat, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would handle various customer inquiries.
✨Prepare for Troubleshooting Scenarios
Familiarise yourself with common product-related issues and think through how you would guide a customer through troubleshooting steps. This will show that you're proactive and capable of providing expert guidance, which is key for this position.
✨Emphasise Your Adaptability and IT Skills
The role requires solid IT skills and adaptability to new systems. Be prepared to discuss your experience with different software tools and how quickly you can learn new systems. Highlight any relevant technical skills that could benefit the team.
