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- Tasks: Deliver exceptional customer service via phone, email, and chat while managing orders and complaints.
- Company: Join a well-established organisation in a supportive team environment.
- Benefits: Earn £30,000 per annum with Monday to Friday working hours.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Previous customer support experience and strong communication skills required.
- Other info: Ideal for those living in Cowley and surrounding areas; great opportunity for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Location: Cowley
Salary: £30,000 per annum
Planet Recruitment have registered a new opportunity for a well-established organisation who are seeking a temporary Customer Service person based on the outskirts of Cowley, Oxfordshire. Due to location you will ideally drive however can be accessible via public transport.
Working hours are Monday to Friday 9am - 5pm.
Main responsibilities:
- Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
- Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
- Coordination: Communicate with transport service providers to ensure seamless delivery processes.
- Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
- System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
- Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
- Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
- Community Management (Social Media): Engage with followers and respond to comments and messages.
Experience / Qualifications:
- Fluency in English for communication in a global environment.
- Previous experience within a customer support role.
- A passion for delivering exceptional customer service and exceeding customer expectations.
- Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
- Exceptional self-organization and time management skills to stay ahead of goals.
- A commitment to continuous learning, self-improvement, and process optimization.
- Solid IT skills and adaptability to new systems and tools.
Commutable locations:
- Cowley
- Chalgrove
- Wallingford
- Didcot
- Abingdon
- Harwell
- Oxford
- Cholsey
- Watlington
- Chinnor
- Thame
Temporary Customer Service Advisor employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and helps you figure out if this is the right fit for you too.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining us at StudySmarter!
We think you need these skills to ace Temporary Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Temporary Customer Service Advisor role. Highlight your previous customer support experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone, email, or chat support.
Highlight Your Problem-Solving Skills: The job requires troubleshooting and providing solutions to customer issues. Share examples in your application where you've successfully resolved problems or improved processes. We love seeing candidates who are proactive and solution-oriented!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and it helps us keep everything organised. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Planet Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or successfully resolved a complaint. This will demonstrate your passion for delivering exceptional service.
✨Prepare for Common Questions
Anticipate questions related to customer support scenarios, such as how you would handle a difficult customer or troubleshoot a product issue. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
