At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for customers.
- Company: Join a dynamic tech team in High Wycombe with a focus on growth.
- Benefits: Enjoy a competitive salary, generous holiday, and career development opportunities.
- Other info: Work in a supportive environment with exciting projects and a proactive team.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong communication skills and a good grasp of tech concepts required.
The predicted salary is between 30000 - 34000 £ per year.
Requirements
- Strong verbal and written communication skills.
- Ability to talk and guide non-technical customers, including those who may not have English as their first language.
- Ability to work independently and meet deadlines consistently.
- Ability to work under pressure and prioritise tickets.
- Proactive attitude toward technical support.
- Professional manner when visiting customers, with a can-do attitude and willingness to help.
- Good working knowledge of computer hardware, operating systems, and basic networking concepts such as TCP/IP, DNS, and DHCP.
- Experience supporting Windows and mac OS devices.
- Good understanding of Microsoft 365 and cloud technologies such as Exchange Online, Entra ID/Azure AD, and Microsoft Office applications.
- Experience using ticketing systems to log, track, and update support issues.
- Ability to diagnose and resolve software and hardware problems over the phone and via remote support tools.
- Ability to work independently, take initiative, and collaborate effectively within a team.
Responsibilities
- Act as the first point of contact for IT support calls from our customers via phone, ensuring all calls are answered and handled professionally.
- Log tickets in our ticketing system while on the phone, ensuring all information is gathered and entered accurately to a high standard.
- Take ownership of tickets, keeping them updated and resolving them within agreed SLAs.
- Troubleshoot IT-related issues and provide technical support to our customers.
- Support the escalation process when required.
- Identify and escalate repeating tickets to other team members.
- Keep internal documentation and procedures updated.
- Work with relevant third-party companies and act as a point of contact.
- Continuously seek opportunities to enhance skills and stay up to date with industry trends.
- Technologies
- Azure
- Cloud
- Hardware
- Support
- mac OS
- Microsoft 365
- TCP/IP
- Windows
- Office 365
- More
We are recruiting for a 2nd Line Engineer based in High Wycombe, offering a salary of £27k to £34k.
The role sits within our Technical Support team, reporting to the IT Service Manager, and offers the chance to work on diverse and challenging projects.
Our benefits include a discretionary yearly bonus scheme based on company performance, 33 days of holiday per year including public holidays increasing by one day each year up to 38 days, free on-site parking, and training and career growth opportunities.
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1st Line Engineer in Stokenchurch employer: Planet Recruitment
At Planet Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in the vibrant area of Oxfordshire, our company provides competitive benefits, including opportunities for skill development and career advancement, making it an ideal place for Mechanical Supervisors to thrive in their careers while contributing to meaningful projects.
