Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a CRM Consultant, blending sales and tech to transform client relationships.
- Company: Dynamic company in Reading focused on innovation and collaboration.
- Benefits: Competitive salary, merit-based career growth, and professional development opportunities.
- Why this job: Make a real impact by optimising business processes with cutting-edge AI solutions.
- Qualifications: Experience in consulting and implementing business management software is essential.
- Other info: Work on diverse projects and stay ahead with emerging technologies.
The predicted salary is between 30000 - 40000 £ per year.
We're seeking an experienced CRM Consultant to join our team, playing a pivotal role in both winning new business and delivering exceptional client outcomes. This position uniquely combines pre-sales consulting with hands-on implementation of CRM solutions, business process optimization, and AI-powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships.
Key Responsibilities
- Pre-Sales & Business Development
- Partner with sales teams to understand prospect requirements and design compelling CRM solutions that address business challenges.
- Lead discovery sessions and workshops to uncover client needs, pain points, and opportunities for digital transformation.
- Prepare and deliver technical presentations, demonstrations, and proof-of-concepts that showcase platform capabilities.
- Help develop comprehensive proposals, solution architectures, and statements of work with accurate effort estimates.
- Act as a trusted advisor during the sales cycle, building credibility and rapport with prospective clients.
- Implementation & Delivery
- Lead end-to-end CRM implementation projects, from requirements gathering through go-live and post-launch support.
- Configure and customize CRM platforms to meet specific business requirements and workflows.
- Design and implement business process improvements that maximize efficiency and user adoption.
- Integrate CRM systems with existing enterprise applications, data sources, and third-party tools.
- Develop and execute comprehensive testing strategies, data migration plans, and change management programs.
- Business Process Management
- Analyze current business processes and identify opportunities for optimization and automation.
- Map customer journeys and design processes that enhance customer experience and operational efficiency.
- Create process documentation, workflow diagrams, and standard operating procedures.
- Facilitate process design workshops with stakeholders across sales, marketing, and customer service functions.
- AI & Innovation
- Identify opportunities to leverage AI capabilities within CRM platforms, including predictive analytics, intelligent routing, and automated insights.
- Configure and deploy AI-powered features such as lead scoring, sentiment analysis, sophisticated integration and automation models, and recommendation engines.
- Stay current with emerging AI technologies and assess their applicability to client challenges.
- Educate clients on AI best practices and help them realize value from AI based solutions.
Required Experience/Qualifications
- At least one job of 18 months where you have been involved consulting & implementation of any business management software.
- Experience in change management and user adoption strategies.
- Strong understanding of sales, marketing, and customer service business processes.
- Experience with business process modelling, analysis, and optimization methodologies.
- Familiarity with AI/ML concepts and their practical application in CRM contexts.
- Excellent communication and presentation skills.
- Strong problem-solving abilities and consultative approach to client engagement.
What We Offer
- Merit based career development in growing company.
- Opportunity to work on diverse projects across industries.
- Exposure to cutting-edge technologies including AI and automation.
- Professional development and certification support.
- Collaborative team environment with experienced practitioners.
CRM Consultant in Reading employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Consultant in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that CRM Consultant gig.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous CRM implementations and business process optimisations. When you can demonstrate your impact, it makes you a standout candidate.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to CRM consulting and AI applications. The more comfortable you are, the more confident you'll come across to potential employers.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace CRM Consultant in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Consultant role. Highlight your experience with business management software and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or delivered successful projects. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing genuine enthusiasm and a clear understanding of our needs.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it ensures your application goes directly to us. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Planet Recruitment
✨Know Your CRM Inside Out
Make sure you’re well-versed in the CRM platforms relevant to the role. Brush up on their features, benefits, and how they can solve common business challenges. This will help you impress during technical presentations and discussions.
✨Showcase Your Consulting Skills
Prepare examples from your past experiences where you successfully identified client needs and delivered tailored solutions. Highlight your ability to lead discovery sessions and workshops, as this is crucial for building rapport with prospective clients.
✨Understand Business Processes
Familiarise yourself with key sales, marketing, and customer service processes. Be ready to discuss how you’ve optimised these in previous roles, as this knowledge will be vital when talking about business process improvements during the interview.
✨Stay Ahead with AI Trends
Research the latest AI capabilities in CRM systems and think about how they can be applied to enhance client outcomes. Being able to discuss innovative AI solutions will set you apart and show that you’re forward-thinking.
