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- Tasks: Join a collaborative team to tackle IT support and troubleshooting challenges.
- Company: Dynamic organisation in Central Oxford with a focus on teamwork.
- Benefits: Great salary, excellent pension, free lunches, gym access, and learning opportunities.
- Why this job: Perfect for problem-solvers who want to grow in a tech-savvy environment.
- Qualifications: Customer service skills and knowledge of Windows OS are essential.
- Other info: Enjoy working with new technologies and gain valuable experience.
The predicted salary is between 32000 - 38000 Ā£ per year.
LOCATION: Central Oxford
SALARY: Ā£32,000 ā Ā£38,000
COMPANY BENEFITS:
- Excellent Pension scheme (18%)
- Free access to 44 colleges in Oxford including Botanic Gardens
- Free lunch provided (when kitchen is open)
- Free access to onāsite gym
- Learning & development
JOB ROLE:
You will join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from firstāline queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problemāsolving at all levels. While support is the core function, you will also have opportunities to learn and grow through exposure to new technologies and involvement in project work.
EXPERIENCE:
- Excellent faceātoāface customer service skills
- Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11)
- Proven problemāsolving and troubleshooting ability
- Solid understanding of workstation hardware
- Working knowledge of mobile operating systems (Android and iOS)
- Basic understanding of networking concepts and equipment
- Ability to produce clear and accurate documentation
- Basic knowledge of Active Directory Domain Services (ADāDS) principles (e.g. user authentication, group policies, organisational units)
DESIRABLE:
- Handsāon experience administering Active Directory Domain Services (ADāDS) in a production environment
- Familiarity with audioāvisual equipment
- Familiarity with macOS
- Awareness of IT security concepts
- Familiarity with virtualisation technologies
- Familiarity with print management solutions
- Understanding of software and hardware asset management principles
- Basic knowledge of SharePoint Online
IT Officer in Oxford employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land IT Officer in Oxford
āØTip Number 1
Get to know the company culture! Research their values and mission. When you apply through our website, tailor your approach to show how you fit in with their vibe.
āØTip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes open doors that applications alone can't.
āØTip Number 3
Prepare for the interview by practising common questions. Think about how your skills in troubleshooting and customer service can shine through. We want to see your problem-solving skills in action!
āØTip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace IT Officer in Oxford
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant IT knowledge, especially around Windows 11 and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Officer role. Share specific examples of your problem-solving abilities and how you've tackled similar challenges in the past.
Showcase Your Technical Skills: Donāt just list your technical skills; demonstrate them! If you have hands-on experience with AD-DS or any other relevant technologies, make sure to include that in your application.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role without any hiccups!
How to prepare for a job interview at Planet Recruitment
āØKnow Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and other operating systems mentioned in the job description. Be ready to discuss your hands-on experience with troubleshooting and problem-solving, as this role requires a solid understanding of both hardware and software.
āØShow Off Your Customer Service Skills
Since excellent face-to-face customer service is key for this position, think of examples from your past experiences where you provided outstanding support. Prepare to share how you handled difficult situations or resolved issues effectively.
āØGet Familiar with Active Directory
If you have any experience with Active Directory Domain Services, be sure to highlight it. Even if your knowledge is basic, showing that you understand user authentication and group policies can set you apart from other candidates.
āØAsk Smart Questions
Prepare some thoughtful questions about the team dynamics and the technologies they use. This shows your genuine interest in the role and helps you gauge if it's the right fit for you. Plus, it gives you a chance to demonstrate your enthusiasm for learning and growth.
