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- Tasks: Deliver exceptional customer service via phone, email, and chat while troubleshooting issues.
- Company: Join a well-established organisation with a focus on customer satisfaction.
- Benefits: Competitive salary of £30,000, Monday to Friday hours, and potential for permanent position.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Previous customer support experience and strong communication skills required.
- Other info: Dynamic team environment with opportunities for continuous learning and growth.
Have you got what it takes to succeed? The following information should be read carefully by all candidates.
Location: Cowley
Salary: £30,000 per annum
This role is initially to cover a 12 month period with the look of going permanent at the end. Due to location, you will ideally drive.
Working hours are Monday to Friday 9am - 5pm.
Main responsibilities:
- Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
- Customer Support & Troubleshooting: Provide expert guidance on product-related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow-ups to ensure resolution.
- Coordination: Communicate with transport service providers to ensure seamless delivery processes.
- Order Processing: Manage orders, returns, and complaints efficiently in our e-commerce system.
- System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
- Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
- Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
- Community Management (Social Media): Engage with followers and respond to comments and messages.
Experience / Qualifications:
- Fluency in English for communication in a global environment.
- Previous experience within a customer support role.
- A passion for delivering exceptional customer service and exceeding customer expectations.
- Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
- Exceptional self-organization and time management skills to stay ahead of goals.
- A commitment to continuous learning, self-improvement, and process optimization.
- Solid IT skills and adaptability to new systems and tools.
Commutable locations: Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame.
Customer Service Advisor in Oxford employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers via phone, email, and chat, it’s crucial to sound confident and clear. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what the company really values in a Customer Service Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Service Advisor in Oxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer support and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone, email, or chat support.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Share examples of how you've successfully handled customer complaints or tricky situations in the past. This will show us that you're ready to tackle challenges head-on in our fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Planet Recruitment
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the typical questions you might face as a Customer Service Advisor. Be ready to discuss your previous experience, how you handle difficult customers, and your approach to problem-solving. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. Use examples from your past experiences to highlight how you've effectively communicated with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in the role.
