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- Tasks: Manage and optimise the Salesforce platform to support business processes and user needs.
- Company: Dynamic tech company in Manchester with a hybrid work culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and transformation.
- Why this job: Join a team where you can drive innovation and make a real impact.
- Qualifications: Experience as a Salesforce Administrator and strong communication skills required.
The Salesforce Administrator is responsible for the configuration, maintenance, and continuous improvement of the Salesforce platform, ensuring it effectively supports business processes, users, and data integrity. The role acts as the primary point of contact for Salesforce users, driving adoption, usability, and ongoing optimisation of the system.
Key Duties and Responsibilities
- Salesforce Platform Management: Configure and maintain Salesforce features including objects, fields, page layouts, flows, validation rules, and reports. Manage user accounts, profiles, roles, permissions, and security settings. Ensure system availability, performance, and data integrity. Implement and maintain automation using Salesforce tools (Flows, Approval Processes).
- User Support & Training: Act as first-line support for Salesforce-related issues and questions. Troubleshoot and resolve system errors and user-reported issues. Deliver user training, documentation, and guidance to improve adoption. Gather feedback and translate business requirements into Salesforce solutions.
- Data Management & Reporting: Maintain high standards of data quality, accuracy, and consistency. Perform data imports, exports, deduplication, and cleansing. Create and maintain dashboards and reports to support business insight and decision-making.
- Change Management & Continuous Improvement: Manage Salesforce releases and coordinate testing of new features. Assess impact of platform updates and communicate changes to users. Identify opportunities to enhance efficiency through automation and process improvements. Support minor enhancements and collaborate with developers on more complex changes.
- Security, Compliance & Best Practice: Ensure Salesforce usage complies with security, privacy, and regulatory requirements. Manage access controls and audit trails. Follow Salesforce and organizational best practices. Maintain system documentation and configuration records.
- Stakeholder & Vendor Collaboration: Liaise with business stakeholders to understand requirements and priorities. Work with Salesforce vendors, partners, or developers as needed. Support integration with other systems where applicable.
- Transformation: Provide support to the wider Transformation Team on non-Salesforce related change activity if applicable and/or there is downtime.
Requirements for the role:
- Proven experience as a Salesforce Administrator or similar role.
- Strong communication and interpersonal skills.
- Salesforce Administrator Certification (ADM 201) - preferred.
- Experience supporting Sales, Service, or Marketing Cloud.
- Understanding of CRM processes and business workflows.
Salesforce Administrator in Manchester employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Salesforce Administrator role.
✨Tip Number 2
Prepare for those interviews by practising common Salesforce scenarios. We recommend running through potential questions and even role-playing with a friend. The more comfortable you are, the better you’ll shine when discussing your experience!
✨Tip Number 3
Show off your skills! If you’ve worked on any cool Salesforce projects, be ready to discuss them in detail. We want to hear about how you’ve improved processes or solved problems – it’s all about demonstrating your value.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you’re serious about joining our team and makes it easier for us to spot your application.
We think you need these skills to ace Salesforce Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Salesforce Administrator role. Highlight your experience with Salesforce, especially in configuration and user support. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved processes or supported users in previous roles. This helps us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about the Salesforce platform and how you can contribute to our team. Keep it engaging and relevant to the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Planet Recruitment
✨Know Your Salesforce Inside Out
Make sure you’re well-versed in Salesforce features and functionalities. Brush up on your knowledge of objects, fields, flows, and reports. Being able to discuss specific examples of how you've configured or optimised these elements will show your expertise.
✨Prepare for User Support Scenarios
Think about common user issues and how you would resolve them. Be ready to share your approach to troubleshooting and providing training. This will demonstrate your ability to act as the first-line support that the role requires.
✨Showcase Your Data Management Skills
Be prepared to discuss your experience with data quality, imports, and reporting. Bring examples of dashboards or reports you've created that provided valuable insights. This will highlight your capability in maintaining data integrity and supporting decision-making.
✨Understand Change Management
Familiarise yourself with how Salesforce releases work and be ready to talk about how you’ve managed updates or communicated changes to users in the past. This shows you can handle the continuous improvement aspect of the role effectively.