Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line IT support in a school environment.
- Company: Join a leading independent education provider in the UK.
- Benefits: Enjoy a competitive salary and opportunities for career progression.
- Why this job: Be part of a supportive team and make a real impact in education.
- Qualifications: Experience in 1st line support and knowledge of PC hardware and Office 365 required.
- Other info: Must have a driving license for occasional travel to other schools.
The predicted salary is between 26000 - 30000 £ per year.
Role: IT Support Technician (Educational sector) Location: Henley, Oxfordshire Salary: £26,000 – £30,000 Hours: Mon – Fri – 8:30 am – 5:30pm Profile My client is a leading provider of independent education in the UK. Due to continued growth, they are looking to add a IT Support Technician to their IT team where you will be based at a very well respected school in Henley. The successful candidate with have a passion for IT and a strong work ethic. The role will include supporting the school at a 1st line level with some exposure to 2nd line work. To be considered for this position it is essential you can drive as on occasion you will be needed to support schools in other areas. Key Responsibilities Onsite hardware and software support 1st/2nd Line support Working with staff to understand and resolve issues within school Provide 1st class customer service and IT SupportEssential Skills Previously worked in a 1st line support position PC Hardware with experience of diagnosing problems Office 365 AV EquipmentThis is a great opportunity for a candidate to work for a growing company that offers progression. If this position is of interest, then please apply ASAP. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position
IT Support Technician employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Make sure to familiarize yourself with the specific IT systems and software used in educational settings, especially Office 365. This knowledge will help you stand out as a candidate who understands the unique challenges of IT support in schools.
✨Tip Number 2
Highlight any previous experience you have in 1st line support roles, particularly in educational environments. Be ready to discuss specific examples of how you've successfully resolved issues and provided excellent customer service.
✨Tip Number 3
Since driving is essential for this role, ensure you mention your driving license and any relevant experience you have with traveling to different locations for support. This shows your flexibility and readiness to meet the job's requirements.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. You might be asked to troubleshoot a common IT issue on the spot, so practice explaining your thought process clearly and concisely.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any 1st line support roles. Include specific examples of how you've diagnosed and resolved hardware and software issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your customer service skills. Mention your ability to work with staff to resolve issues and your experience with Office 365 and AV equipment.
Highlight Driving Ability: Since the role requires driving to different schools, be sure to mention your driving license and willingness to travel in your application.
Showcase Your Work Ethic: In your application, emphasize your strong work ethic and commitment to providing excellent IT support. Use specific examples from previous roles to illustrate this.
How to prepare for a job interview at Planet Recruitment
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and how it can enhance the educational experience. Share any personal projects or experiences that highlight your dedication to IT.
✨Demonstrate Customer Service Skills
Since this role involves providing support to staff, be prepared to discuss how you handle customer service situations. Use examples from previous roles where you successfully resolved issues and maintained a positive attitude.
✨Prepare for Technical Questions
Brush up on your knowledge of PC hardware, Office 365, and AV equipment. Be ready to answer questions about diagnosing common problems and providing solutions, as this will likely come up during the interview.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you identified and solved technical issues. Be ready to explain your thought process and the steps you took to resolve the problem, showcasing your analytical skills.
