At a Glance
- Tasks: Provide top-notch IT support and solve complex tech issues.
- Company: Join a leading company in premium door design and maintenance.
- Benefits: Enjoy competitive salary, career development, and on-site parking.
- Other info: Collaborative environment with opportunities for continuous learning.
- Why this job: Make a real impact while tackling exciting IT challenges.
- Qualifications: 5 years of helpdesk experience and strong problem-solving skills.
The predicted salary is between 30000 - 32000 £ per year.
Location: Mansfield
Salary: 30,000 - 32,000
Benefits:
- A collaborative and supportive work environment.
- On site parking.
- Opportunities for career development and training.
- Competitive salary and benefits package.
- Exposure to diverse and exciting IT challenges within a dynamic organisation.
Company:
Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.
Role Overview:
The IT Support Technician plays a key role in maintaining the stability, performance, and security of IT systems across the organisation. This position is responsible for delivering advanced technical support, resolving complex issues, and ensuring a high standard of service delivery to end users. In addition to core support responsibilities, the role includes mentoring junior technicians, sharing technical knowledge, and supporting team development. The IT Support Technician also contributes to infrastructure projects, system enhancements, and continuous service improvement initiatives. The position requires a proactive, hands‑on individual with strong diagnostic and problem‑solving skills, excellent communication abilities, and a collaborative approach to working within a dynamic IT environment.
Responsibilities:
- 1st‑3rd Line Technical Support: Manage and resolve escalated support tickets across all levels, diagnosing complex hardware, software, and network issues while providing technical guidance and mentorship to junior team members.
- Infrastructure & Systems Management: Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms (e.g. Hyper‑V), ensuring system reliability and performance.
- Network Support: Diagnose and resolve network‑related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations, ensuring minimal disruption to business operations.
- Bespoke Application Support: Provide ongoing support, troubleshooting, and user assistance for internally developed business applications, including Excel‑based tools (e.g. FTB) and Windows‑based systems such as Production Tracker; work closely with internal development teams and stakeholders to resolve issues, support enhancements, and ensure system availability and usability.
- Project Involvement & Delivery: Support the planning and execution of IT projects such as hardware rollouts, system migrations, software implementations, and asset register management.
- Documentation & Reporting: Maintain accurate and up‑to‑date documentation of incidents, resolutions, and system configurations. Contribute to SLA adherence, reporting, and continuous service improvement initiatives.
- User Support & Training: Provide end‑user support and guidance, ensuring effective use of IT systems and promoting best practices across the organisation.
- Policy Compliance & Governance: Ensure all users adhere to company IT policies, security standards, and procedures, supporting overall compliance and risk management.
- Operational Support & Continuous Improvement: Work collaboratively with the IT team on non‑support activities, including server patching, maintenance of unmanned devices, and continuous technical training and development.
Requirements:
- 5 years previous experience in a helpdesk environment is necessary.
- Planning, organising and good communication skills.
- Access to own vehicle.
- Willingness to learn.
- Understanding of SQL would be very beneficial.
- Adaptable to changing circumstances and demands.
- Good knowledge of Microsoft Office 365, especially Excel/VBA.
- Good Knowledge of Windows and Server operating system.
- Good problem‑solving skills.
- Knowledge of infrastructure setups would be advantageous.
IT Support Technician employer: Planet Recruitment
Our client offers an exceptional work environment in Mansfield, where IT Support Technicians can thrive in a collaborative and supportive culture. With a competitive salary and benefits package, employees enjoy opportunities for career development and training while tackling diverse IT challenges within a dynamic organisation. The company prioritises employee growth and fosters a sense of community, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT industry. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific technical issues or user queries. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources and tips to help you land that IT Support Technician role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in helpdesk environments, and showcase your problem-solving skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your willingness to learn and adapt – we love that!
Showcase Your Technical Skills:Be sure to list your technical skills clearly, especially those related to Windows Server, Microsoft 365, and any experience with SQL. We’re looking for someone who can hit the ground running, so make it easy for us to see your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Planet Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Active Directory, and Microsoft 365. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've tackled in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical thinking and troubleshooting abilities.
✨Communicate Clearly and Confidently
Since this role involves mentoring junior technicians and providing user support, practice explaining technical concepts in simple terms. Good communication can set you apart, so be clear and concise in your responses.
✨Demonstrate a Collaborative Mindset
This position requires working closely with various teams. Be prepared to discuss how you've successfully collaborated in the past, whether it was on projects or day-to-day tasks, and show your enthusiasm for teamwork.
