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- Tasks: Lead a team to provide top-notch technical support and manage exciting IT projects.
- Company: Join a leading Managed Service Provider with a focus on innovation and teamwork.
- Benefits: Enjoy 22+ days holiday, flexible working, and a matched pension contribution.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: 5+ years in customer-facing technical support and strong communication skills.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 43000 - 65000 £ per year.
Location: Reading
Salary: £50k - 65k
Benefits:
- 22+ Days Holiday and rising (plus bank holidays)
- Flexible working (WFH incentives)
- 10% Matched Pension Contribution
- Career Development
- Cycle Scheme
- Car Parking
Primary Purpose: Our client is a leading Managed Service Provider, CRM and Software Development company, currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites (majority within a 50-mile radius of Silchester).
Responsibilities:
- Build a Team
- Offer technical support to customers via phone, email, or in person
- Provide routine onsite visits to customers, as well as dealing with onsite escalations
- End-to-end project delivery, providing solution implementation, project management and pre/post-project support
- Ensure all projects are delivered and installed within the timescales set
- Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points
- Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking
- Assist with setting up and configuring computer systems
- Conduct software troubleshooting and recommend solutions
- Communicate effectively with customers to understand and address their technical concerns
- Provide technical support where required (pre & post project)
- Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management
- Carrying out site surveys and creating technical documentation
- Collaborate with the IT support team on escalated more complex issues
- Pre-sales support for Directors, communicating with new & existing customers
- Providing a technical handover to the Service Desk
Desirable Qualifications:
- 5+ years proven experience in a customer facing technical support role within an established MSP
- Excellent verbal and written communication and soft skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email
- Microsoft 365, Teams, Exchange, SharePoint, Intune and Autopilot
- VMware ESX, vCenter and/or Hyper-V
- Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec)
- LAN, WAN, VLAN, VPN and Enterprise Wireless including MFA
- Certifications or a technical qualification in IT
- Ability to write reports and technical documents
- Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial
- Exceptional attention to detail
- Must have the resilience and ability to work under pressure
- Must have the ability to work alone, and as a member of the team
Company and Application: Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application. If you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.
IT Operations Manager - MSP - Commercial employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Manager - MSP - Commercial
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their services, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Operations Manager - MSP - Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Operations Manager role. Highlight your experience in technical support and project management, and don’t forget to mention any relevant certifications or skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've successfully managed projects or provided exceptional customer support in the past.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, but also friendly and approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and ensure they get to the right people quickly!
How to prepare for a job interview at Planet Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows Server, Azure, and VMware. Be ready to discuss specific projects you've worked on and how you tackled challenges in those areas.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical issues in simple terms. Think of examples where you've successfully resolved customer concerns and be prepared to share them.
✨Demonstrate Team Leadership
Highlight any experience you have in building or leading teams. Discuss how you’ve supported colleagues and contributed to team goals, as this will show your ability to collaborate effectively in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that put you in real-world scenarios, like troubleshooting a major issue on-site. Think through your problem-solving process and be ready to articulate your approach clearly and confidently.
