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- Tasks: Support schools with IT solutions, maintain hardware, and resolve technical issues.
- Company: Join a dynamic team dedicated to enhancing education through technology.
- Benefits: Enjoy perks like a pension scheme, car scheme, and mental health support.
- Why this job: Make a real impact in education while developing your tech skills in a supportive environment.
- Qualifications: 2 years of ICT experience preferred; passion for tech and customer service is essential.
- Other info: Must have a driving licence and vehicle for site visits across Berkshire.
The predicted salary is between 26000 - 32000 £ per year.
Our client is looking for an ICT Consultant who has a real flair for technology mixed with a passion for providing exemplary service to our customers to join our team supporting schools across Reading. You must own a vehicle and have a full UK driving licence for this role, as it requires you to visit multiple school sites around Berkshire and surrounding areas.
You will be responsible for maintaining all IT hardware and services across the schools' sites as well as helping the schools improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You will facilitate communication between your school and Turn IT On, keeping them up to date with what services Turn IT On can offer and manage the accounts of your customers.
You will be skilled in maintaining school computer equipment, installing new and existing software across the network, providing technical support for users and resolving identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office 365.
The ideal candidate will have at least 2 years' experience working as an ICT Technician/2nd line support, preferably in the education sector, although this is not essential. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner and the ability to explain technical issues in layman's terms to our customers.
You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team.
Responsibilities include:
- Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions.
- Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations.
- Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, PA equipment, AV lecterns and hardware).
The role is offered on a full-time, full-year basis and the successful candidate will be subject to an enhanced DBS and safeguarding checks. In return, they are offering a salary of between £26,000 - £32,000 negotiable for the right person. Benefits include a pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme.
ICT Consultant - Education employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Consultant - Education
✨Tip Number 1
Familiarise yourself with the specific ICT tools and software used in educational settings, particularly Microsoft Office365. Being able to demonstrate your knowledge of these applications during discussions can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in providing technical support, especially in an educational environment. Be ready to share examples of how you've resolved issues or improved services, as this will showcase your problem-solving skills.
✨Tip Number 3
Since the role requires driving to various school sites, ensure you mention your driving experience and any relevant qualifications. This will reassure the employer that you are prepared for the travel aspect of the job.
✨Tip Number 4
Prepare to discuss your customer service approach, particularly how you communicate technical information to non-technical users. Being able to explain complex concepts in simple terms is crucial in this role, so think of examples where you've done this successfully.
We think you need these skills to ace ICT Consultant - Education
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ICT support, particularly in educational settings. Emphasise your technical skills, especially with Microsoft Office365 and any previous roles that involved customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've resolved technical issues or improved ICT provisions in previous roles.
Highlight Communication Skills: Since the role requires explaining technical issues to non-technical users, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated complex information in layman's terms.
Showcase Problem-Solving Abilities: In your application, include instances where you've proactively identified and solved technical problems. This will demonstrate your aptitude for problem-solving, which is crucial for this role.
How to prepare for a job interview at Planet Recruitment
✨Show Your Passion for Technology
Make sure to express your enthusiasm for ICT and how it can enhance education. Share examples of how you've used technology to solve problems or improve processes in previous roles.
✨Demonstrate Customer Service Skills
Since this role involves supporting schools, highlight your experience in providing excellent customer service. Be ready to discuss how you handle technical issues while maintaining a courteous and professional manner.
✨Prepare for Technical Questions
Expect questions related to common user applications and Microsoft Office365. Brush up on your technical knowledge and be prepared to explain complex concepts in simple terms, as you'll need to communicate effectively with non-technical staff.
✨Highlight Problem-Solving Abilities
Be ready to discuss specific instances where you've identified and resolved technical issues. Emphasise your proactive approach to problem-solving and how you've improved services in past roles.
