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- Tasks: Join our friendly team as a Field Service Technician, providing top-notch technical service to customers.
- Company: We're a small, independent Ricoh and Develop dealer with a focus on excellent customer service.
- Benefits: Enjoy a salary of £28k-£30k, 25 days annual leave, a company car, and a company phone.
- Why this job: Be part of an exciting transition into the software market while supporting your teammates' growth.
- Qualifications: Must have 5+ years of experience, manufacturer training on Ricoh/Konica Minolta, and strong customer service skills.
- Other info: Opportunity to work closely with sales and help shape the future of our software offerings.
The predicted salary is between 24000 - 30000 £ per year.
Our client is an independent Ricoh and Develop dealer established in 1988. They are a small, self-motivated, friendly team who strive to provide excellent customer service to their client base. It is an exciting time to join them as they are looking to push more into the software market and have started to do this with Papercut and Equitrac, but they want to move this on further with the recruitment of the right person. Job Description: To provide a technical service to customers, including installation, maintenance and repair of equipment. Ensure our customers receive the level of service expected and receive good communication at all times. To maximise revenue with as many first-time fix appointments as possible and completing any preventative maintenance whilst on site to reduce repeat visits. This includes managing car stock. Keeping the office informed of any stock needs or issues and supplying regular call-log information for others in the business. Working alongside the Sales Manager to help recommend the right equipment and options to quote to customers with specific needs. Keeping up to date with connectivity and compatibility across the range. Pushing forwards the software side of the business. With any training required, you will be the main person responsible for rolling out and maintaining the software packages within the business. This will also involve working with the Sales Manager to be sure the package meets the needs of the client and their set u…
Field Service Technician employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Make sure to highlight your experience with Ricoh and Konica Minolta products during any conversations or interviews. This will show that you have the specific manufacturer training they are looking for.
✨Tip Number 2
Demonstrate your excellent customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will help you stand out as someone who can maintain strong client relationships.
✨Tip Number 3
Familiarize yourself with Papercut and Equitrac software, as well as their functionalities. Being knowledgeable about these tools will position you as a valuable asset to the team, especially as they expand into the software market.
✨Tip Number 4
Show your willingness to support and mentor less experienced engineers. This demonstrates teamwork and leadership qualities that are essential for the role and will resonate well with the hiring team.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience as a Field Service Engineer, particularly with Ricoh and/or Konica Minolta products. Detail your fault-finding techniques and any specific achievements in previous roles.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, provide examples of how you've successfully managed customer relationships and resolved issues in the past.
Technical Proficiency: Demonstrate your IT literacy and networking experience, especially in both Windows and Mac environments. Mention any familiarity with software like Papercut, as this is a key aspect of the job.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Show that you understand the company's goals and how you can contribute to their push into the software market.
How to prepare for a job interview at Planet Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Ricoh and Konica Minolta products. Highlight specific instances where you've successfully installed, maintained, or repaired equipment, and demonstrate your fault-finding techniques.
✨Emphasize Customer Service Skills
Since excellent customer service is a key aspect of the role, share examples of how you've gone above and beyond for customers in previous positions. This will show that you understand the importance of communication and service quality.
✨Discuss Software Knowledge
As the company is pushing into the software market, be ready to talk about your experience with Papercut and any other relevant software. Explain how you can contribute to rolling out and maintaining these packages effectively.
✨Team Collaboration
Highlight your ability to work well in a team environment. Provide examples of how you've supported less experienced colleagues or collaborated with sales teams to meet client needs, showcasing your flexibility and teamwork skills.
