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- Tasks: Join us as a Contact Centre Engineer, configuring and optimising telecom systems.
- Company: Work with a globally recognised company improving lives worldwide.
- Benefits: Enjoy a competitive salary of £104,000 AUD on a 12-month contract.
- Why this job: Be part of a team that values communication and innovation in tech.
- Qualifications: Experience with RingCentral, MS Teams, Cisco, Genesys, or 8x8 is essential.
- Other info: Immediate start available for the right candidate!
The predicted salary is between 60000 - 84000 £ per year.
We are working with a company that is globally recognised in what they do and are helping millions of people around the world live a better life. They are looking to add a Contact Centre Engineer to their team on a 12-month contract to help with Contact Centre platform configuration, development, customisation, integration, and technical documentation to ensure overall system performance, accessibility, and usability.
To be considered for this position you must have experience of supporting one of the below:
- RingCentral
- MS Teams
- Cisco
- Genesys
- 8x8
Essential:
- Strong communication skills
- Able to communicate effectively at all levels
- Organised
They are looking for the right candidate to start ASAP, so if you are available immediately and have the right skill set, please apply ASAP.
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Engineer (Telecom,Voice)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as RingCentral, MS Teams, Cisco, Genesys, and 8x8. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your communication skills during any interactions with the hiring team. Be prepared to demonstrate how you've effectively communicated technical information to non-technical stakeholders in previous roles.
✨Tip Number 3
Showcase your organisational skills by discussing past projects where you successfully managed multiple tasks or deadlines. This will help illustrate your ability to handle the demands of the role.
✨Tip Number 4
Since they are looking for someone to start ASAP, make sure to express your immediate availability clearly. If you can start right away, mention this in your conversations to emphasise your eagerness for the position.
We think you need these skills to ace Contact Centre Engineer (Telecom,Voice)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Contact Centre platforms like RingCentral, MS Teams, Cisco, Genesys, or 8x8. Use specific examples to demonstrate your skills in configuration, development, and integration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and organisational abilities. Mention your immediate availability and express your enthusiasm for the role and the company’s mission.
Highlight Relevant Experience: In your application, emphasise any previous roles where you supported Contact Centre technologies. Detail your contributions to system performance, accessibility, and usability to align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Planet Recruitment
✨Know Your Tech
Make sure you brush up on your knowledge of the specific platforms mentioned in the job description, such as RingCentral, MS Teams, Cisco, Genesys, and 8x8. Be prepared to discuss your experience with these systems and how you've used them to improve contact centre performance.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've effectively communicated technical information to non-technical stakeholders in the past.
✨Demonstrate Organisational Skills
The role requires being organised, so think of instances where you've successfully managed multiple tasks or projects. Be ready to share how you prioritise your workload and ensure deadlines are met without compromising quality.
✨Prepare Questions
Interviews are a two-way street, so prepare insightful questions about the company's contact centre operations and future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
