At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues for users across the business.
- Company: Join a leading expert in IT services with a customer-focused approach.
- Benefits: Full-time role with potential for extension, competitive salary, and professional growth.
- Other info: Dynamic work environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by enhancing user experience and operational stability.
- Qualifications: Experience in 1st/2nd Line IT support and strong communication skills.
Contract Type: 6 months fixed-term (potential to be extended / role become Permanent)
Employment Type: Full-Time (37.5 hours p/w)
Location: Bury / Manchester
About the role
Our client is seeking a hands-on, customer-focused IT Support person to provide 1st and 2nd Line support across the business. They are a leading expert in their field and offer an exceptional service UK wide. This role is primarily onsite and involves a mix of service desk, desk-side, remote, and face-to-face support, ensuring users at all levels receive a high-quality, responsive IT service. You will play a key role in maintaining operational stability while supporting ongoing improvements and projects across the IT estate.
Key Responsibilities
- Provide 1st and 2nd Line IT support to internal users via desk-side, remote, and face-to-face engagement
- Log, prioritise, and resolve incidents and service requests in line with agreed SLAs
- Deliver proactive floorwalking support, assisting users across offices and meeting spaces
- Troubleshoot issues across: Laptops, desktops, and mobile devices; Printers and meeting room technology; Business-critical applications
- Support and administer: Microsoft 365 (Outlook, Teams, SharePoint); Active Directory / user account management; Windows 10/11 environments
- Assist with: New starter onboarding and leaver processes; Device builds, deployments, and lifecycle management; IT asset tracking and documentation
- Escalate complex issues to 3rd line or external partners where required
- Maintain accurate ticket updates, documentation, and knowledge base articles
- Contribute to continuous improvement of IT support processes and user experience
Essential:
- Proven experience in a 1st/2nd Line IT Support, Service Desk, or Desktop Support role
- Strong experience delivering remote and onsite, face-to-face user support
- Solid technical knowledge of: Windows 10/11; Microsoft 365 (Outlook, Teams, SharePoint); Active Directory / user administration; Basic networking (DNS, DHCP, TCP/IP, VPN)
- Experience with ticketing tools (e.g. ServiceNow, Jira, or similar)
- Excellent troubleshooting and problem-solving skills
- Strong communication and stakeholder engagement skills
- Ability to manage and prioritise workload in a fast-paced environment
Desirable:
- Experience in a multi-site or fast-paced operational business
- Exposure to IT projects (rollouts, migrations, upgrades)
- Knowledge of ITIL practices
- Full UK driving licence
What we are looking for:
- A practical, hands-on support engineer who is comfortable working directly with users
- Someone who takes ownership of issues and sees them through to resolution
- A strong communicator who can support both technical and non-technical stakeholders
- A proactive individual who identifies opportunities for improvement
IT Support Engineer - 1st / 2nd Line in Bury employer: Planet Recruitment
Join a dynamic team as an IT Support Engineer in Bury/Manchester, where you will be part of a leading expert in the field, dedicated to delivering exceptional IT services across the UK. Our company fosters a collaborative work culture that prioritises employee growth and development, offering opportunities for continuous improvement and hands-on experience in a fast-paced environment. With a focus on work-life balance and a supportive atmosphere, we ensure that our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - 1st / 2nd Line in Bury
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local meetups or tech events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice makes perfect! Before any interview, run through common IT support scenarios and how you’d tackle them. This will help you feel more confident and ready to impress when it’s time to shine.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've resolved tricky IT issues in the past. This not only highlights your experience but also demonstrates your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of standing out. Let’s get you that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer - 1st / 2nd Line in Bury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with 1st and 2nd line support, especially any hands-on work you've done with Windows 10/11 and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, don’t shy away from showcasing your troubleshooting abilities. Give examples of how you've resolved issues in the past, whether it was face-to-face or remotely. We love seeing candidates who take ownership of problems and find solutions!
Keep It Professional Yet Friendly:While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your application well. This shows us that you can communicate effectively, which is key for this role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy to do – just a few clicks and you’re on your way!
How to prepare for a job interview at Planet Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 10/11 and Microsoft 365. Be ready to discuss troubleshooting methods for common issues, as well as any experience you have with ticketing tools like ServiceNow or Jira.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for users. Prepare to share stories that highlight your communication skills and how you handle both technical and non-technical stakeholders.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of times when you've identified areas for improvement in IT processes or user experiences. Be ready to discuss how you implemented changes and the positive outcomes that followed.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Practice how you would approach common IT support situations, such as resolving a complex issue or managing multiple requests at once. This will show your problem-solving skills and ability to prioritise effectively.
