Assistant Network Manager - 2nd Line Support

Assistant Network Manager / 2nd Line Technician

Reigate – Onsite in School

Salary: £30,000 – £33,000

Benefits:

• A very autonomous, relaxed environment with support available when needed. Potential to apply for Microsoft Training Vouchers after one year.
• Work with a friendly team passionate about IT and providing excellent service. We are committed to investing in the education of pupils.
• SAGE Employee Benefits.
• Two years\’ death in service benefit.
• 3% pension contribution.
• SAGE benefits scheme (discounts).
• Microsoft Vouchers available three months after probation, with a progression plan.
• 25 days holiday, plus 5 days for Christmas, and bank holidays off. Holiday entitlement is separate from holiday pay.

Role Overview:

Our client seeks an IT Engineer based on a school site to join our managed service team as an Assistant Network Manager. The role involves supporting ICT infrastructure and services within the school environment.

Key Tasks:

1. ICT Support Service On-site:
   • Provide specialist ICT support to ensure high-quality learning facilities.
   • Assist the Network Manager and potentially lead satellite sites, requiring the ability to work independently.
   • Support staff and pupils with ICT requirements using your skills and training.
   • Maintain specialist equipment, perform repairs, and ensure safety and quality standards.
   • Advise and guide school staff on ICT matters.
   • Communicate technical information effectively, tailored to the audience.
   • Implement work programmes under supervision.
   • Manage stock within budget, conduct audits, and maintain records.
   • Comply with policies on child protection, health and safety, security, and confidentiality.
   • Mentor junior staff members.
   • Ensure compliance with Data Protection Act 1984 regarding data security and accuracy.
2. Technical Expertise:
   • Connect and check hardware operation.
   • Set up desktop environments and install software.
   • Perform basic network setup and maintenance tasks.
   • Manage user accounts and utilize utilities for network monitoring.
3. Processes:
   • Follow acceptance testing procedures for new ICT equipment.
   • Keep records of hardware and software.
   • Maintain software libraries and original application copies.
   • Transport IT equipment within the site.
   • Follow disaster recovery and maintenance plans.
   • Implement backup and virus protection procedures.
   • Log support requests and investigate issues, escalating when necessary.
   • Record time spent on tasks and compare to expectations.
4. Holiday Work:
   • Potential involvement in project work during holidays.
5. Other Responsibilities:
   • Monitor legal and LEA responsibilities.
   • Develop and follow H&S procedures.
   • Self-regulate and perform other tasks as assigned by management.

Work Experience Requirements:

• Experience in helpdesk or support environment.

Education Requirements:

• Degree or Masters in Computing, or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE), or equivalent experience.
• Additional specialist IT qualifications (e.g., Aruba, Cisco, HP).

INDIT

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