Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers and lead the team to deliver exceptional service.
- Company: Join a leader in life-saving product design and manufacturing.
- Benefits: Enjoy hybrid working, generous pension, and 25 days holiday.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real impact while growing your leadership skills.
- Qualifications: Experience in customer-facing roles and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
Our client is a leader in designing and manufacturing life-saving products, seeking a Senior Customer Relationship Associate to join their Customer Relationship department. This hybrid role, reporting to the Pre-Sales Manager, offers a unique chance to contribute to the company's growth goals while enjoying the flexibility of working both from home and the office.
As a Senior Customer Relationship Associate, you will be pivotal in ensuring the smooth operation of the customer relationship team. Your role will involve providing exceptional support to customers, acting as the first escalation point, and assisting with managerial responsibilities, particularly in the absence of the Manager. You will oversee day-to-day operations, ensuring high levels of service and efficiency, and address complex customer issues.
Main Responsibilities:
- Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service.
- Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues.
- Oversee scheduling, workflow management, and resource allocation to ensure smooth operations.
- Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards.
- Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency.
- Step into managerial duties during the Manager's absence, including motivating the team and making staffing decisions.
- Identify and implement process improvements to enhance team efficiency and customer satisfaction.
- Maintain written procedures in line with company processes.
About You:
Applicants should have a proven track record in a senior customer-facing role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills are essential. You should be adept at managing and motivating a team in a fast-paced environment and possess excellent customer handling skills. Knowledge of customer relationship processes, including KPIs and performance metrics, is crucial. Familiarity with CRM systems, Microsoft packages, and ERP is preferred.
Required:
- Experience in a senior customer-facing role.
- Strong leadership and communication skills.
- Proficiency in managing team performance and KPIs.
- Ability to handle complex customer issues efficiently.
Commutable Locations: Oxford, Didcot, Abingdon, Wallingford, Wantage, Thame, Faringdon, Witney, Henley-on-Thames
Our client offers: a generous company pension, hybrid working arrangements, company shares, health cash plan, eyecare scheme, corporate life insurance, 25 days holiday, birthday off, holiday purchase options, paid parental leave, cycle to work scheme, subsidised travel, employee assistance programme, learning and development opportunities, free parking, and salary sacrifice car leasing.
If you're passionate about delivering exceptional customer service and ready to take on a leadership role, apply today to join a company committed to growing a safer, cleaner, healthier future for everyone, every day.
Senior Customer Relationship Associate in Abingdon employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Relationship Associate in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Customer Relationship Associate role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, bring along examples of how you've improved customer satisfaction or led a team to success. Real-life stories can make a huge impact!
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing passionate candidates like you taking the initiative!
We think you need these skills to ace Senior Customer Relationship Associate in Abingdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles. We want to see how your skills align with the responsibilities of the Senior Customer Relationship Associate position.
Show Off Your Leadership Skills: Since this role involves stepping into managerial duties, don’t forget to showcase your leadership experience. Share examples of how you've motivated teams or handled complex customer issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your qualifications and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Planet Recruitment
✨Know Your Customer Relationship Basics
Make sure you brush up on customer relationship processes, KPIs, and performance metrics. Being able to discuss these confidently will show that you understand the core of the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams or handled complex customer issues in the past. Highlighting your leadership experience will demonstrate that you're ready to step into managerial duties when needed.
✨Familiarise Yourself with CRM Systems
Since familiarity with CRM systems is preferred, take some time to learn about common platforms. If you have experience with specific systems, be ready to discuss how you've used them to improve customer service and team efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific customer situations or team dynamics. Practising your responses to these scenarios will help you articulate your problem-solving skills and approach to maintaining high service standards.