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- Tasks: Provide top-notch IT support and resolve technical issues for a growing organisation.
- Company: Join a dynamic team in a thriving tech environment based in Witney.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Why this job: Step up your IT game and make a real impact in a supportive team.
- Qualifications: Experience in 3rd Line IT support and strong communication skills required.
- Other info: Opportunity for career advancement and involvement in exciting projects.
The predicted salary is between 45000 - 55000 £ per year.
A growing organisation based in Witney are looking to add a 3rd Line IT Systems Support Engineer to their team. The ideal candidate will have experience of working in a 3rd Line IT Engineer line role and have strong communication skills. Having experience of working on a variety of projects will be a massive plus for this position. It is essential that you have a driving license for this position as occasionally you will need to also support their Henley office 1 day a week.
Key Responsibilities
- To be an effective point of contact for Internal IT, resolving issues, escalating internally, or referring to 3rd parties as appropriate.
- Experience with Cloud environment such as Microsoft Cloud and Azure.
- Excellent interpersonal skills and verbal communication needed for this support position.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the IT areas.
- To contribute to the development & implementation of IT plans to enable it to support the growth of the business, whilst improving the efficiency and effectiveness of hardware, software, and systems.
- Identify areas where improvements can be made in the IT service, and suggest enhancements to the joint Head of IT.
Technical Skills
- Active Directory.
- Microsoft Office 365 support & administration.
- Sharepoint.
- Experience of Intune.
- An understanding of laptop imaging & device build processes.
- Experience of Backup Software & maintenance procedures.
This is a great opportunity for a candidate to move into a more senior position and shoulder more responsibility. If this position is of interest, then please apply ASAP.
3rd Line IT Support Engineer employer: Planet Recruitment
Contact Detail:
Planet Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about opportunities at companies you're interested in. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common interview questions for 3rd Line IT Support roles. We recommend practising with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your projects! If you've worked on any relevant IT projects, be ready to discuss them in detail during interviews. This not only highlights your experience but also demonstrates your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line IT Support Engineer role. Highlight your relevant experience, especially with Microsoft Cloud and Azure, as well as any projects you've worked on that showcase your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and how you can contribute to the growth of the business.
Showcase Your Technical Skills: Don’t forget to list your technical skills clearly. Include your experience with Active Directory, Office 365, and any other relevant tools. This will help us see your qualifications at a glance!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get back to you quickly!
How to prepare for a job interview at Planet Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Active Directory, Microsoft Office 365, and Azure. Be ready to discuss your experience with these tools and how you've used them in past roles.
✨Show Off Your Communication Skills
Since this role requires excellent interpersonal skills, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical colleagues or clients.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific IT issues or projects. Prepare by thinking through past experiences where you resolved problems or improved processes, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to discuss how you identify areas for improvement in IT services. Think about suggestions you've made in previous roles and how they benefited the team or organisation.
