At a Glance
- Tasks: Support and resolve IT issues for clients while managing support calls and tickets.
- Company: Join a top UK tech specialist recognised for its outstanding workplace culture.
- Benefits: Enjoy 25+ days holiday, flexible working, health plans, and gym discounts.
- Other info: Great career growth opportunities in a dynamic and supportive environment.
- Why this job: Be part of a leading team and make a real difference in client support.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 37000 - 37000 £ per year.
Location: Abingdon
Salary: 37k
Benefits:
- 25+ Days Holiday and rising (plus bank holidays)
- Flexible working (WFH incentives)
- Bupa Cash Plan
- Electric Vehicle Scheme
- Cycle Scheme
- Discounted Gym Membership
- Paid Charity Day
- Car Parking
Work for one of the UK’s leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the #1 Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice.
Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client’s IT-related systems and making sure all issues are dealt with in a timely fashion.
Key Responsibilities:
- Being the first point of contact for all incoming support calls, emails, and sessions - when necessary
- Being an escalation point for all escalations coming from apprentice and Tier 1 engineers
- Ensuring all forms of support call are logged in the system and the client is kept updated
- Manage incidents and request tickets ensuring established SLAs are met
- Providing support to our clients
- Help the Tier 2 Manager with continued business improvements
- Provide support to the apprentice and Tier 1 engineers
- Manage/Maintain all escalations from the apprentice and Tier 1 engineers
2nd Line Engineer MSP employer: Planet Recruitment
At Planet Recruitment, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in the vibrant area of Oxfordshire, our company provides competitive benefits, including opportunities for skill development and career advancement, making it an ideal place for Mechanical Supervisors to thrive in their careers while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Engineer MSP
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company culture. We want to see how you fit into our team, so show us your personality!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. We love a proactive candidate!
✨Tip Number 4
Don’t just apply through job boards; head over to our website and submit your application directly. It shows you're genuinely interested in joining our awesome team!
We think you need these skills to ace 2nd Line Engineer MSP
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 2nd Line Engineer role. Highlight relevant experience and skills that match the job description, especially in IT support and client management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working with a top technology specialist like us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved IT issues in the past. We love seeing candidates who can think on their feet and provide excellent support to clients, so make sure to highlight those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Planet Recruitment
✨Know Your Tech Inside Out
As a 2nd Line Engineer, you'll need to demonstrate your technical knowledge. Brush up on common IT issues and solutions relevant to the role. Be prepared to discuss specific technologies and tools you’ve worked with, as well as how you've resolved past incidents.
✨Showcase Your Communication Skills
Since you'll be the first point of contact for support calls, it's crucial to show that you can communicate clearly and effectively. Practice explaining complex technical concepts in simple terms. This will help the interviewers see that you can keep clients updated and manage their expectations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to troubleshoot and resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to manage incidents and meet SLAs effectively.
✨Emphasise Teamwork and Support
This role involves supporting Tier 1 engineers and apprentices, so be ready to talk about your experience working in a team. Share examples of how you've helped colleagues improve or how you've contributed to a positive team environment. This shows you're a good fit for their collaborative culture.
